Joshua Beal
St Louis,MO
Summary
Highly-motivated Network Operations Engineer with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Network Operations Engineer I
Charter Spectrum
Town And Country, MO
04.2021 - Current
- Triaged incoming support tickets, prioritizing requests based on severity and potential operational disruptions.
- Engaged in advanced training and increased troubleshooting knowledge for resolution of highly complex customer impacting issues.
- Managed conference bridges with multiple departments to initiate a fast resolution to customer-impacting issues.
- Point Of Contact for Multiple Fix Agent Departments to find Customer Impacting Maintenance work.
- Mastered and used multiple network monitoring tools and element management systems and detected and resolved service-impacting events with exceptional speed and accuracy.
Associate Network Operations Engineer
Charter Spectrum
St Louis, MO
07.2019 - 04.2021
- Maintained Positive working Relationship with fellow staff and management.
- Composed and sent outage notifications, alerts and informed a wide audience (including executives) of high-risk network events and major customer-impacting incidents.
- Tracked and updated problems in the trouble ticketing system.
- Used Multiple Monitoring tools Such as IBM Netcool, Cisco EPM, Ciena One to monitor Charter spectrums core network and escalate issues when needed.
- Monitored network devices like routers, servers, switches, Cisco PIX Firewall and Firewalls using HP open view network node manager (NNM).
- Recipient of Charters Achievement award 2nd quarter 2020.
Customer Service Lead
Spectrum
Bridgeton, MO
08.2017 - 07.2019
- Worked as a leader of special projects that are important to process improvement.
- Participated in meetings with developers to provide feedback and improvements on various tools.
- Point of contact for creating tickets for issues with applications and application access.
- Tested new tools and provided feedback on performance and potential improvements
- Point of contact for multiple centers regarding complex issues.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
Customer Service Representative
Charter Spectrum
Bridgeton, MO
12.2016 - 08.2017
- Selected to be apart of the 1st ever Legacy Time Warner Cable Pilot Team a Team Specializing in taking Legacy Time Warner Calls Post Charter Time Warner Merger.
- Chosen to assist in the training of new hires.
- Resolved Customers Internet/Voice Issues by recycling equipment, educating the customer and scheduling appointments for field technician visits.
- Recipient of multiple top performer awards.
Manager
Mcdonalds
Arnold, MO
06.2015 - 12.2016
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Provided Training to employees to prepare them for future leadership roles.
Education
ITIL 4 Foundation -
Axelos
04-2025
Broadband Transport Specialist -
Society of Cable Telecommunications Engineers
05-2024
Understanding Cable Techology -
Society of Cable Telecommunications Engineers
12.2020
Six Sigma Yellow Belt -
6SigmaStudy
07.2019
High School Diploma -
Centennial High School
Champaign, IL05.2013
Skills
- Knowledge of Various Ticketing Systems (Remedy,JIRA,ServiceNow)
- Wide knowledge of data communications, networking, telecommunications, fiber optic transmission, Internet and related industries
- Good Understanding of relationship between routers, switches, patch panels and connecting devices to the network
- Vendor/partner relationships
- Good self-awareness Actively seeks out tasks that help develop skills and knowledge
- Experience in leadership
- Relationship building
- Multitasking
- Conflict resolution
Timeline
Network Operations Engineer I
Charter Spectrum
04.2021 - Current
Associate Network Operations Engineer
Charter Spectrum
07.2019 - 04.2021
Customer Service Lead
Spectrum
08.2017 - 07.2019
Customer Service Representative
Charter Spectrum
12.2016 - 08.2017
Manager
Mcdonalds
06.2015 - 12.2016
Understanding Cable Techology -
Society of Cable Telecommunications Engineers
Six Sigma Yellow Belt -
6SigmaStudy
High School Diploma -
Centennial High School
ITIL 4 Foundation -
Axelos
Broadband Transport Specialist -
Society of Cable Telecommunications Engineers
Similar Profiles
DIVINE'YA WRIGHTDIVINE'YA WRIGHT
Sales Representative at Charter SpectrumSales Representative at Charter Spectrum
Alberto Cortez IzquierdoAlberto Cortez Izquierdo
Outside Sales Representative at Charter SpectrumOutside Sales Representative at Charter Spectrum
Yanis GomezYanis Gomez
Video Chat Repair Agent at Charter SpectrumVideo Chat Repair Agent at Charter Spectrum
Angelique VassarAngelique Vassar
Customer Service Representative at Charter SpectrumCustomer Service Representative at Charter Spectrum
Devon ReeseDevon Reese
Front Desk Receptionist at Planet FitnessFront Desk Receptionist at Planet Fitness