Joshua Benner
Rubicon,WI
Summary
Competent Product Specialist Supervisor with more than 18 years of experience working in customer service. Skilled in demonstrations, data collection and efficiency programs. Proficient in technical support and sales team building. Proud to help mold the company into what it is now and to help develop what it will look like in the future.
Overview
26
26
years of professional experience
Work History
Virtual Product Specialist Supervisor
A1 Garage Door
02.2018 - Current
- Hired, trained and built high-performing team of sales representatives.
- Developed key partnerships with industry-leading organizations to strengthen professional network and expand future business opportunities.
- Boosted profits through effective supervision of entire sales department.
- Solved complex problems to increase sales effectiveness and streamline business direction.
- Continually expanded knowledge of primary product lines.
- Trained and provided coaching to junior team members.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Installed, configured and maintained computer systems and network connections.
- Generated reports to track performance and analyze trends.
- Implemented and developed training programs.
Product Specialist
A1 Garage Door
02.2020 - 11.2022
- Continually expanded knowledge of sales and product lines.
- Researched product's technical specifications and accurately communicated information.
- Trained and provided coaching to other junior team members.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Liaised between customers and technicians to design new garage doors.
- Responded to customer inquiries and provided technical assistance over phone.
Technician
A1 Garage Door
03.2018 - 02.2021
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
Technician Team Leader
Bergmann Appliance
04.2005 - 03.2018
- Organized work to meet demanding production goals.
- Tested components and systems to evaluate performance and identify concerns.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Maintained compliance with regulatory standards and safety requirements.
- Applied critical thinking and research to address complex issues.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Replaced worn or broken parts on machines and equipment.
- Repaired and replaced pumps, valves and motors.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Warehouse Manager
Broan NuTone LLC
06.1998 - 04.2005
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Education
No Degree - Leadership Developement
Rockstar Workforce
3254 E Broadway Rd Phoenix AZ 10.2023
Realestate Appraisal - Appraisal
Robbins And Lloyd Career Training Institute
11801 W Silver Spring Dr #200, Milwaukee, WI 5322504.2002
No Degree - Maytag Engineering
Carl Sandburg College
Galesburg, IL04.2001
No Degree - Whirlpool Engineering School
Dunwoody College of Technology
Minneapolis, MN07.2000
Skills
- High Technical Skills
- Sales Expertise
- Outstanding Interpersonal Skills
- Sales Support
- Quality Assurance
- Product Training
- Performance Monitoring
- Product Knowledge
- Project Management
- Data Analysis
- Strategic Planning
- System Optimization
Timeline
Product Specialist
A1 Garage Door
02.2020 - 11.2022
Technician
A1 Garage Door
03.2018 - 02.2021
Virtual Product Specialist Supervisor
A1 Garage Door
02.2018 - Current
Technician Team Leader
Bergmann Appliance
04.2005 - 03.2018
Warehouse Manager
Broan NuTone LLC
06.1998 - 04.2005
No Degree - Leadership Developement
Rockstar Workforce
Realestate Appraisal - Appraisal
Robbins And Lloyd Career Training Institute
No Degree - Maytag Engineering
Carl Sandburg College
No Degree - Whirlpool Engineering School
Dunwoody College of Technology
Similar Profiles
Kaylie-Ana WrightKaylie-Ana Wright
Dispatcher at A1 Garage Door ServiceDispatcher at A1 Garage Door Service
Diane RunyonDiane Runyon
Senior Accounts Payable Coordinator at A1 Garage DoorSenior Accounts Payable Coordinator at A1 Garage Door
Kevin GonzalezKevin Gonzalez
Service Technician at A1 Garage Door and GateService Technician at A1 Garage Door and Gate