Jaylai Logan
North Las Vegas,NV
Summary
Dynamic marketing and customer service professional with proven expertise in upselling strategies and exceptional customer support, honed at Astound Broadband and other leading companies. Skilled in WordPress and communication, I excel in leveraging digital media to enhance customer satisfaction and drive sales. Demonstrated success in improving service delivery by effectively addressing client needs and fostering team collaboration.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
A1 Garage Door Services
12.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Marketing Support
220 Marketing Group
12.2023 - 11.2024
- I help respond to emails for clients regarding any of their marketing concerns and make edits to there website using word press I also will call these clients with upsells If i see there website gainning more traffic to help them generate quality leads
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Supported company-wide initiatives as needed by collaborating with other departments on joint projects.
- Monitored industry trends and competitor activities to inform strategic decision-making processes.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Collaborated with the finance team to ensure accurate and timely monthly reconciliations for accounts payable.
- Implemented best practices for managing sensitive financial data, safeguarding company assets from potential fraud or loss.
Customer Service Associate
Sleep Number Corporation
12.2022 - 12.2023
- Guided clients through internet connectivity and troubleshooting steps
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Provided information about products and services available to customers
- Processed customer orders accurately and efficiently
- Processed returns and exchanges efficiently, maintaining accurate records and inventory levels
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Customer Service Representative
Astound Broadband Powered by RCN
11.2021 - 12.2022
- Transferred to telecommunications company handling customer tech and billing inquiries
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Gathered customer feedback through surveys and used the data to improve customer service
- Managed the installation of new phone lines, ensuring proper connectivity and functionality
Customer Services/Sales Associate
Pods Moving and Storage
05.2020 - 11.2021
- Generated quotes and assisted with move scheduling
- Provided accurate information about products, prices and services
- Assisted customers with product selection, sizing and styling
- Greeted customers and provided exceptional customer service
- Demonstrated product features and benefits for customers' needs
- Analyzed sales data to identify trends in customer preferences and develop strategies to maximize sales opportunities
- Skilled at working independently and collaboratively in a team environment.
Education
High school diploma -
Desert Rose High School
Las Vegas, NV05-2024
Skills
- Customer support
- Tech support
- Sales
- Communication skills
- Telecommunication
- Typing
- Upselling
- Google Ads
- WordPress
- Organizational skills
- Goal setting and achievement
- Microsoft Excel
- IOS
- Social media management
- Time management
- Outside sales
- Microsoft office and outlook proficiency
- Problem-solving
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
A1 Garage Door Services
12.2024 - Current
Marketing Support
220 Marketing Group
12.2023 - 11.2024
Customer Service Associate
Sleep Number Corporation
12.2022 - 12.2023
Customer Service Representative
Astound Broadband Powered by RCN
11.2021 - 12.2022
Customer Services/Sales Associate
Pods Moving and Storage
05.2020 - 11.2021
High school diploma -
Desert Rose High School
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