Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Bergin

Grain Valley,MO

Summary

Customer-focused professional dedicated to delivering exceptional service and enhancing customer satisfaction. Proven ability to address concerns effectively through strong interpersonal skills. Committed to driving positive outcomes in customer interactions. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

20
20
years of professional experience

Work History

Assistant Manager

QT
Kansas City, MO
02.2024 - Current
  • Assisted in managing daily store operations and ensuring efficient workflow.
  • Collaborated with management to implement promotional strategies and merchandising displays.
  • Monitored inventory levels and coordinated restocking of products as needed.
  • Conducted regular audits to maintain cleanliness and organization in the store.
  • Handled customer inquiries and resolved issues to enhance satisfaction levels.

Driver/Salesman

United Beverage
Kansas City, MO
03.2008 - 02.2024
  • Delivered products to retail locations across designated routes.
  • Maintained accurate inventory records during each delivery.
  • Built relationships with clients to ensure satisfaction and repeat business.
  • Operated company vehicles in compliance with safety regulations.
  • Assisted in loading and unloading products at various locations.
  • Conducted vehicle inspections to ensure operational readiness daily.
  • Processed customer orders and handled payment transactions efficiently.
  • Provided excellent customer service when delivering goods.
  • Reported any accidents or incidents to management immediately.
  • Reviewed orders prior to leaving warehouse for accuracy and completeness.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.
  • Collected money, provided change and recorded transactions on receipts.
  • Recorded deliveries and daily sales transactions.

Mortgage Loan Officer

Principle Financial Mortgage
Blue Springs, MO
11.2005 - 03.2008
  • Assisted clients in completing mortgage applications and gathering necessary documentation.
  • Evaluated credit reports and financial information to determine loan eligibility.
  • Educated clients on loan products, interest rates, and mortgage options available.
  • Processed loan files and ensured compliance with company policies and regulations.
  • Collaborated with real estate agents to facilitate smooth transaction processes.
  • Communicated regularly with clients to provide updates on loan status and requirements.
  • Conducted thorough reviews of loan documents for accuracy and completeness.
  • Built relationships with clients to enhance their experience throughout the mortgage process.
  • Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.
  • Educated customers on various aspects of mortgage financing options available.
  • Ensured compliance with all federal, state and local regulations related to mortgage lending.
  • Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
  • Processed new loan applications in accordance with established guidelines.
  • Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
  • Submitted applications to credit analysts.

Education

High School Diploma -

Truman High School
Independence, MO
05-1999

Skills

  • Flexibility and adaptability
  • Service excellence
  • Sales strategies
  • Team collaboration
  • Financial assessment
  • Relationship building
  • Promotional planning
  • Inventory management
  • Attention to detail

Timeline

Assistant Manager

QT
02.2024 - Current

Driver/Salesman

United Beverage
03.2008 - 02.2024

Mortgage Loan Officer

Principle Financial Mortgage
11.2005 - 03.2008

High School Diploma -

Truman High School

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