Joshua Bircher
Fort Worth
Summary
A proven team associate and detail-oriented professional, with a record of enhancing cleanliness and customer satisfaction throughout the years in the workforce. Skilled in communication, having an inquisitive nature, using correct speech, cleaning and sanitizing, topped of with time management, I've contributed to safer, more efficient work environments. My approach and ability to work independently have consistently improved team productivity and service quality. I am also experienced with customer service, sales techniques, and product knowledge. Lastly, I’ve been know to utilize persuasive communication to connect with customers and recommend products.
Overview
6
6
years of professional experience
Work History
Custodian
Birdville Independent School District
08.2022 - Current
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Moved furniture for cleaning and set up for special events.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Reported damages and hazardous conditions to management for further action.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
Package Handler
Fed Ex Ground
04.2022 - 09.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Communicated with supervisors about delays or other issues with shipments.
- Supported team morale by fostering positive communication and collaboration among coworkers.
Grocery Clerk
Tom Thumb Food Stores
08.2020 - 04.2022
- Stocked shelves and organized merchandise displays for easy retrieval.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Utilized problem-solving skills to address unique situations or challenges within the store environment effectively.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Fuel Station Attendant
Tom Thumb Food Stores
08.2020 - 04.2022
- Contributed to a strong customer retention rate by fostering positive relationships through friendly conversation and attentive service.
- Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
- Maintained a clean and organized station by conducting regular inspections and addressing spills or debris.
- Ensured accurate fuel dispensing by monitoring pumps and meters during operation.
- Improved customer satisfaction by providing efficient and courteous service during transactions.
- Supported positive team dynamics among coworkers through effective communication strategies and problem-solving efforts when conflicts arose.
Retail Sales Associate
Six Flags Over Texas
01.2019 - 08.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Answered questions about store policies and addressed customer concerns.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
High School Diploma -
Calvary Christian Academy
Fort Worth, TX05.2020
Skills
- Cleaning and sanitizing
- Work independently
- Attention to detail
- Time management
- Team collaboration
Timeline
Custodian
Birdville Independent School District
08.2022 - Current
Package Handler
Fed Ex Ground
04.2022 - 09.2022
Grocery Clerk
Tom Thumb Food Stores
08.2020 - 04.2022
Fuel Station Attendant
Tom Thumb Food Stores
08.2020 - 04.2022
Retail Sales Associate
Six Flags Over Texas
01.2019 - 08.2020
High School Diploma -
Calvary Christian Academy
Similar Profiles
Summer WhittSummer Whitt
Attendance Clerk at Birdville Independent School DistrictAttendance Clerk at Birdville Independent School District
Nicole Nelson-SchroderNicole Nelson-Schroder
Substitute Teacher, K-12 (Part Time As Needed) at Birdville Independent School DistrictSubstitute Teacher, K-12 (Part Time As Needed) at Birdville Independent School District
Teresa LawsonTeresa Lawson
Content Coordinator at Birdville Independent School DistrictContent Coordinator at Birdville Independent School District