Open To Work
Joshua Bisping
Kankakee
Work Preference
Summary
Dynamic retail professional with extensive experience at Dollar Tree Stores, excelling in customer service and inventory control. Proven track record in enhancing store performance through effective team leadership and strategic merchandising. Skilled in problem-solving and staff training, fostering a positive work environment that drives sales growth and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Assistant Store Manager
Dollar Tree Stores
Kankakee, IL
07.2022 - Current
- Supervised daily operations to ensure adherence to company policies and procedures.
- Trained and mentored staff on best practices for customer service and sales techniques.
- Managed inventory levels, implementing efficient stock replenishment processes.
- Analyzed sales data to identify trends and optimize product placement strategies.
- Coordinated promotional events to enhance store visibility and drive foot traffic.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Developed staff scheduling that improved coverage during peak hours and reduced labor costs.
- Collaborated with upper management on strategic initiatives to enhance overall store performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
Sales Associate
Walmart
Kankakee, IL
01.2008 - 10.2012
- Assisted customers in locating products and answering inquiries to enhance shopping experience.
- Maintained accurate inventory levels through regular stock checks and replenishment.
- Processed transactions efficiently using POS systems, ensuring customer satisfaction and quick service.
- Trained new associates on store policies, procedures, and customer service best practices.
- Implemented visual merchandising strategies to improve product visibility and drive sales growth.
- Collaborated with management to develop promotional displays that attracted customer attention.
- Identified opportunities for process improvements to streamline operations and reduce wait times.
- Led team efforts during peak hours, ensuring optimal service levels and smooth workflow execution.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Assistant Store Manager
Burger King
02.2004 - 12.2008
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Assistant Store Manager
Hardee's
Manteno, IL
03.2000 - 12.2004
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
Education
GED -
Kankakee High School
Kankakee, IL01-2001
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Stock management
- Team management
- POS systems
- POS systems operations
- Employee scheduling
- Hiring and training
- Staff management
Timeline
Assistant Store Manager
Dollar Tree Stores
07.2022 - Current
Sales Associate
Walmart
01.2008 - 10.2012
Assistant Store Manager
Burger King
02.2004 - 12.2008
Assistant Store Manager
Hardee's
03.2000 - 12.2004
GED -
Kankakee High School