Joshua Bitancur
Baguio City,Philippines
Summary
Dedicated healthcare virtual assistant with over six years of experience in enhancing patient care, specializing in weight loss and general health assessments. Expertise includes effective patient communication, medication guidance, and delivering exceptional client service while proficiently utilizing EHR systems and AI tools, such as ChatGPT, for workflow automation. Proven leader with a track record of mentoring staff to uphold client standards and fostering a collaborative team environment that adapts to evolving healthcare needs. Committed to ensuring patient comfort and maintaining accurate medical records, combining strong communication skills with empathy and time management to provide compassionate, high-quality support.
Overview
2027
2027
years of professional experience
Work History
Virtual Healthcare Assistant / Executive Assistant / Team Leader
AIE Care
01.2020 - Current
- Conduct patient assessments focusing on weight loss and general health.
- Serve as Executive Assistant to FNP, managing patient communications and medication concerns.
- Ensure top-tier patient experience through proactive support and follow-ups.
- Utilize EHR systems for accurate documentation and workflow efficiency.
- Leverage ChatGPT for task automation and prompt customization based on client guidelines.
- Lead and manage a team of 3, ensuring performance meets client standards.
- Coordinate via Slack and WhatsApp for communication.
Customer Service Associate
Sitel
Philippines
10.2016 - 04.2017
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information to enhance customer understanding and satisfaction.
- Utilized CRM software to track customer interactions and follow-ups.
- Collaborated with team members to improve service delivery processes.
Digitizer
CraftiStitch
Philippines
2017 - 2018
- Operated digitizing software to convert designs into digital formats.
- Collaborated with team to ensure accurate design specifications and output quality.
- Supported project workflows by organizing files and managing design assets efficiently.
Education
Bachelor of Science - Information Technology
Saint Louis University
2015
Skills
- Comprehensive health assessment skills
- Patient Communication & Care Coordination
- EHR/EMR Systems
- ChatGPT integration for process efficiency
- Google Workspace (Docs, Sheets)
- Slack & WhatsApp Communication
- Canva, Photoshop, Illustrator
- Team Leadership & Training
- Adaptability & Fast Learning
Timeline
Virtual Healthcare Assistant / Executive Assistant / Team Leader
AIE Care
01.2020 - Current
Customer Service Associate
Sitel
10.2016 - 04.2017
Digitizer
CraftiStitch
2017 - 2018
Bachelor of Science - Information Technology
Saint Louis University