Joshua Bizzell
Overgaard,AZ
Summary
Results-oriented and technically proficient IT leader with nearly 20 years of progressive experience. Specializes in Azure cloud server management (Windows and Linux, including RedHat and NiFi) and network operations. Demonstrated success in leading teams, implementing robust IT solutions, and maintaining high levels of system availability and security. Extensive experience in managing logistics technologies and providing effective technical support in both NOC and international field environments.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
26
26
years of professional experience
Work History
Team Lead, Azure Cloud NOC
Tapestry Solutions
01.2022 - Current
- Led and managed a team responsible for the operational stability and performance of over 80 Azure-based servers, encompassing Windows and Linux environments (including Ubuntu, RedHat and NiFi).
- Oversaw the setup, maintenance, decommissioning, and remote management of Azure servers.
- Implemented and monitored system performance metrics to support capacity planning, backup, and disaster recovery strategies.
- Developed and executed backup and data recovery plans to ensure system and data availability.
- Managed server certificates, user access, and application deployments, updates, and installations.
- Ensured strict adherence to network security protocols and standards in all server management activities.
- Administered and maintained Tapestry Solutions IP software (ITV, GDMS, Mission Tracker, eTMR, GDMS-GIS), including setup and deployment.
- Spearheaded the initial setup, management, and configuration of Zendesk for customer service management, call center support, and site management, utilizing Zendesk’s ticketing system.
- Managed shift schedules and generated daily reports detailing server destinations and connections.
- Developed and maintained Standard Operating Procedure (SOP) documentation for NOC processes.
- Contributed to network configuration and optimization efforts.
- Managed server certifications using Advanced HostMonitor software and WinSCP.
- Implemented data archiving and storage solutions.
- Configured and managed Virtual Machines and Virtual Box environments.
- Utilized Cisco Jabber for communication and collaboration.
- Trained new team members by relaying information on company procedures and safety requirements.
- Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.
Team Lead, National Afghan Trucking (NAT)
Tapestry Solutions
01.2017 - 01.2021
- Provided on-location customer service and technical support at Forward Operating Bases (FOBs) and outlying bases in Afghanistan.
- Managed and maintained approximately 100 IT systems in the field.
- Led and managed a team, including shift management and task delegation.
- Managed contract-related activities and ensured service delivery.
- Traveled to foreign countries to provide direct, face-to-face field support.
- Oversaw the setup, training, and management of logistics software, including satellite transponders, AssetLink (GSM and Satellite) systems, and legacy devices (Satamatics and Sicurro).
- Managed cable installation projects for multiple remote locations.
- Integrated hardware and software solutions to support operational needs.
- Coordinated mapping and cartography efforts utilizing Tapestry IP software. Designating key nodes, locations, AOR’s (Area of Responsibility), borders and boundaries.
- Provided litigation support to the US Army, including data recovery, analysis, and replay.
- Conducted software testing on various systems with Tapestry Solutions IP.
- Supported the implementation and deployment of Next Gen Transponders.
- Provided customer training, preparation, and demonstrations on US Army base systems (OCONUS and CONUS).
Networking Operations Center
Tapestry Solutions
01.2011 - 01.2016
- Network management of in-house Windows servers
- SOP documentation for procedural implementation
- Backup and data recovery
Software Testing
Tapestry Solutions
01.2010 - 01.2011
- Provided day to day testing of Tapestry Solutions IP software prior and post development
- Tracking and creating tickets in JIRA for the development team
Network Operations Center
Tapestry Solutions
01.2008 - 01.2009
- Network support for in-house Windows based servers assuring uptime and continuity
Field Support Representative
Tapestry Solutions
01.2007 - 06.2007
- In-field customer support for logistical movement control teams (MCT’s) for the US Army and Marine Corp
- Mapping with custom route and node creation
- Graphing statistical situations based on mapping queries using in-house software alongside the US Army and US Marine Corp stationed in the IZ
Helpdesk Support
Tapestry Solutions
01.2005 - 01.2007
- Customer service for field support teams based in Iraq.
- Network and software support
Americom Solutions
01.2003 - 01.2005
- Delivered end-user technical support, addressing issues across hardware, software, and network configurations.
- Installed and maintained cable systems, ensuring smooth connectivity for enterprise networks.
Southwest Sports
01.1999 - 01.2003
- Provided customer service for retail operations and supported the maintenance and update of the company website.
Education
Bachelor of Science - Information Systems and Cyber Security
ITT Technical Institute
San Diego, CA01.2013
Associate of Science - Computer Network Systems
ITT Technical Institute
San Diego, CA01.2012
Skills
- Remote support
- Network configuration
- System diagnostics
- Cross-functional coordination
- On-site support
- Issue resolution
- Software installation
- Hardware maintenance
- Safety assessment
- Customer training
- Software configuration
- System installation
Security Clearance
SECRET, 3R, 04/28/17
Introduction
Results-oriented and technically proficient IT leader with nearly 20 years of progressive experience, specializing in Azure cloud server management (Windows and Linux, including RedHat and NiFi) and network operations. Demonstrated success in leading teams, implementing robust IT solutions, and maintaining high levels of system availability and security. Extensive experience in managing logistics technologies and providing effective technical support in both NOC and international field environments.
Timeline
Team Lead, Azure Cloud NOC
Tapestry Solutions
01.2022 - Current
Team Lead, National Afghan Trucking (NAT)
Tapestry Solutions
01.2017 - 01.2021
Networking Operations Center
Tapestry Solutions
01.2011 - 01.2016
Software Testing
Tapestry Solutions
01.2010 - 01.2011
Network Operations Center
Tapestry Solutions
01.2008 - 01.2009
Field Support Representative
Tapestry Solutions
01.2007 - 06.2007
Helpdesk Support
Tapestry Solutions
01.2005 - 01.2007
Americom Solutions
01.2003 - 01.2005
Southwest Sports
01.1999 - 01.2003
Bachelor of Science - Information Systems and Cyber Security
ITT Technical Institute
Associate of Science - Computer Network Systems
ITT Technical Institute
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