Joshua Blake
Alma,USA
Summary
Guest Relations Manager skilled in overseeing casino operations and directing large teams to ensure seamless guest experiences. Strong background in staff training, vendor negotiation, and event coordination, consistently improving operational flow and guest satisfaction.
Overview
21
21
years of professional experience
Work History
Guest Relations Manager
Soaring Eagle Casino
Mount Pleasant, USA
08.2012 - 07.2026
- Coordinated front-of-house activities for concerts and promotional events to enhance guest experience.
- Partnered with departments, vendors, and artist management to enhance event execution.
- Directed 100+ associates for seamless operations across rewards club, box office, and events.
- Supervised call center and motor coach programs to support smooth operational flow.
Guest Relations Supervisor
Soaring Eagle Casino
Mount Pleasant, USA
07.2007 - 08.2012
- Coordinated shift operations for casino marketing, overseeing rewards club, box office, front of house for concerts, and promotional events to ensure seamless guest experiences.
- Supervised guest services team to enhance visitor experiences and satisfaction.
- Trained staff on customer service protocols and conflict resolution strategies.
- Managed guest inquiries, ensuring timely and effective responses to concerns.
Table Games Dealer
Soaring Eagle Casino
Mount Pleasant, USA
06.2006 - 07.2007
- Oversaw blackjack games, let it ride, Caribbean stud, 3 card poker, 4 card poker, and craps, while maintaining game protection and delivering exceptional guest service.
- Dealt cards and managed game flow for various table games.
- Maintained game integrity and ensured compliance with gaming regulations.
- Explained game rules and procedures to players for enhanced understanding.
Measurement Technician
MeasureComp
, USA
12.2005 - 06.2006
- Measured homes and businesses for flooring across Michigan, delivering accurate blueprints for installation teams
- Scheduled customer appointments and coordinated travel between job sites, providing detailed blueprints to facilitate project completion
- Calibrated measurement instruments for accurate data collection and reporting.
- Conducted routine inspections to ensure compliance with industry standards.
- Collaborated with engineers to improve measurement processes and accuracy.
Skills
- Guest relations
- Event planning
- Event logistics management
- Customer experience enhancement
- Vendor negotiation
- Point of sale systems
- Micros software expertise
- Sales software utilization
- Kronos time management
- Microsoft Office proficiency
- Staff training
- Conflict resolution
Timeline
Guest Relations Manager
Soaring Eagle Casino
08.2012 - 07.2026
Guest Relations Supervisor
Soaring Eagle Casino
07.2007 - 08.2012
Table Games Dealer
Soaring Eagle Casino
06.2006 - 07.2007
Measurement Technician
MeasureComp
12.2005 - 06.2006