Experienced mortgage and insurance claims professional with a strong background, property damage assessments, and claims resolution. Skilled in managing high-volume workflows, ensuring compliance, and delivering efficient, accurate support to protect lender and borrower interests.
Overview
8
8
years of professional experience
Work History
Loss Draft Specialist
SWBC
05.2019 - 06.2023
Work everyday to fulfill business needs, constantly meeting expectations and requirements for the department such as: updating notations in a timely manner between calls and making payments. Made it onto the leader board numerous of times. Have made top performer every quarter after training period.
Investigated property damages, gathering information from diverse sources and delivering comprehensive reports.
Optimized accuracy in processing financial transactions related to insurance payouts, ensuring proper disbursement of funds.
Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
Evaluated and settled complex insurance claims in strict timeframes.
Streamlined communication with clients by maintaining comprehensive documentation of all claims-related correspondence.
Manager
Great American Cookies/Marble Slab
06.2015 - 05.2019
Communicated verbally with staff members & guests. Worked successfully as part of a team, while under pressure. Operated and used all equipment necessary for store operation. Handled merchandise generally weighing 0-50 pounds. Work varied hours/days based on business needs.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Education
Bachelors of Science - Kinesiology
University of Texas At San Antonio
San Antonio, TX
05-2020
Skills
Property inspection
Loss mitigation
Claims management
Policy interpretation
Team collaboration
Customer engagement
Languages
Conversational Spanish.
Timeline
Loss Draft Specialist
SWBC
05.2019 - 06.2023
Manager
Great American Cookies/Marble Slab
06.2015 - 05.2019
Bachelors of Science - Kinesiology
University of Texas At San Antonio
Undergraduate Experience
Proficient in Microsoft excel, word, and PowerPoint