Yaquille Bozeman

• Advised customers of account activity, including received payments, disbursed amounts, and verified receipt of funds and claim documents.
• Called insurance companies and contractors to ascertain pertinent information regarding claims information for mutual clients.
• Worked closely with internal departments to ensure timely resolution of customer complaints.
• Reviewed and processed loss draft documents to ensure accuracy of information.
• Verified signatures on legal documents before submitting them for approval.
• Responded promptly to customer and vendor inquiries via email.
• Provided technical support for customers regarding the completion of required forms and documents.
• Drafted correspondence for internal records and external vendors, as needed.
• Ensured that all necessary paperwork was properly filed and in accordance with company policy.
• Assisted claimants, providers and clients with problems or questions regarding claims.
• Documented all communications for department records.

Yaquille.

• Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
• Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
• Reviewed files, records, and other obtained documents to respond to customer requests and asked probing questions to determine service needs, accurately inputting information into electronic systems.
• Reduced financial discrepancies by accurately resolving billing issues, while processing policy changes and cancellations.
• Reviewed insurance guidelines in each state, working effectively to accommodate various requests to build the agency's reputation as a service provider.
• Boosted productivity by maintaining strong call control and first-call resolution.
• Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
• Documented conversations with customers to track requests, problems, and solutions, utilizing active listening and communication skills to address customer inquiries and escalate issues to supervisor.
• Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
• Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
• Managed high volume of accounts and inbound customer calls.
• Took over 100 inbound calls per day, attentively listening to customers' questions and concerns, and increasing customer retention.
• Analyzed customer needs and provided the best options, upselling products and services.