Kenjalyn D. Smith
Daytona Beach,FL
Summary
Efficient professional in insurance claims and policy processing, known for high productivity and the ability to complete tasks with precision. Specialized in analyzing claim details, navigating policy databases, and managing customer communications. Excel in problem-solving, adaptability, and teamwork, leveraging these soft skills to navigate complex situations and achieve positive outcomes.
Overview
9
9
years of professional experience
Work History
Loss Draft Specialist
Proctor Loan Protector
Daytona Beach
09.2025 - Current
- Coordinated communication between clients, adjusters, and mortgage servicers for timely resolutions.
- Analyzed documentation to ensure accuracy and completeness of loss draft claims.
- Managed workflow of loss drafts through internal tracking systems for efficient processing.
- Reviewed loss draft requests for compliance with company policies and procedures.
Team Leader
Outpost Brands
Daytona Beach, FL
10.2024 - 03.2025
- Compiled and submitted daily task reports to track team activities and outcomes.
- Participated in regular meetings with senior leadership to report on team progress and address challenges.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Monitored and ensured compliance with legal and regulatory requirements in team activities to mitigate risks.
Housekeeping Supervisor
Boardwalk Inn & Suites
Daytona Beach, FL
08.2022 - 06.2023
- Established and enforced work procedures and standards to enhance team safety and performance.
- Executed periodic deep cleaning tasks to uphold high hygiene standards.
- Operated laundry machines to clean and maintain linens and clothing.
- Managed front desk operations to greet guests and check them in.
Registrar
Ministry of Education Youth & Information
Kingston, Jamaica
06.2019 - 09.2019
- Sorted and categorized files for easy access in the office.
- Executed data entry tasks for accounting processes, ensuring accuracy and timely updates.
- Managed data entry tasks using various software programs to maintain accurate records.
- Provided customer service support by addressing inquiries and resolving issues.
- Customer Service Representative.
Insurance Data Entry Clerk
Eye Q Optical
Kingston, Jamaica
07.2018 - 09.2018
- Provided customer service support by addressing inquiries and resolving issues.
- Organized and filed data to ensure quick access to essential information for team and management.
- Responded promptly to customer requests for policy changes to enhance service satisfaction.
Data Entry Clerk
Ministry of Economic Growth & Job Creation
Kingston, Jamaica
06.2017 - 08.2017
- Sorted and categorized files for easy retrieval.
- Verified data entry accuracy in multiple databases to maintain data integrity.
- Performed data entry into databases to facilitate effective tracking of information.
Education
High School Diploma -
Meadowbrook High School
Kingston, JamaicaBachelor of Science - Management
University of West Indies
Kingston, JamaicaSkills
- Claim review
- Data analysis
- Technical proficiency
- Project management
- Leadership
- Time management skills
- Customer service skills
- Communication skills
- Employee training
References
Steve Marsden
Tele#: (914) 804-1264
Kadian Johnson
Tele#: (386) 265-8257
Computer Skills
Steve Marsden
Tele#: (914) 804-1264
Kadian Johnson
Tele#: (386) 265-8257
Qualifications
Steve Marsden
Tele#: (914) 804-1264
Kadian Johnson
Tele#: (386) 265-8257
Timeline
Loss Draft Specialist
Proctor Loan Protector
09.2025 - Current
Team Leader
Outpost Brands
10.2024 - 03.2025
Housekeeping Supervisor
Boardwalk Inn & Suites
08.2022 - 06.2023
Registrar
Ministry of Education Youth & Information
06.2019 - 09.2019
Insurance Data Entry Clerk
Eye Q Optical
07.2018 - 09.2018
Data Entry Clerk
Ministry of Economic Growth & Job Creation
06.2017 - 08.2017
High School Diploma -
Meadowbrook High School
Bachelor of Science - Management
University of West Indies