Joshua Boggs
Wheelersburg,OH
Summary
Versatile Network Technician known for strong technical support and relationship-building skills. Experience in troubleshooting and enhancing network performance, ready to leverage expertise in a customer-focused environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Merchandise Servicing Associate
Lowes Home Improvment
02.2024 - Current
- Assisted customers in product selection and provided knowledgeable recommendations on home improvement solutions.
- Maintained inventory accuracy through regular stock checks and replenishment of shelves.
- Collaborated with team members to ensure efficient store operations and optimal customer service delivery.
- Operated point-of-sale systems to process transactions accurately and efficiently for customers.
- Conducted merchandise displays to enhance product visibility and improve overall store aesthetics.
Network Technician
SCOESC
02.2023 - 08.2024
- Installed and configured network hardware and software to ensure optimal performance.
- Monitored network performance, identifying and resolving issues to enhance reliability.
- Collaborated with IT team to develop and implement network security protocols.
- Provided technical support for end-users, troubleshooting connectivity problems efficiently.
- Maintained accurate documentation of network configurations, updates, and changes.
- Assisted in the planning and execution of network upgrades, ensuring minimal downtime.
- Trained junior technicians on best practices for network maintenance and troubleshooting.
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Evaluated emerging technologies to recommend improvements in network infrastructure.
Pharmacy Technician
SOMC
02.2022 - 02.2023
- Managed medication inventory, ensuring accurate stock levels and timely replenishment.
- Processed prescription orders, verifying accuracy and patient information for optimal safety.
- Assisted pharmacists in compounding medications, adhering to strict regulatory standards.
- Educated patients on medication usage and potential side effects, enhancing adherence to treatment plans.
Education
Bachelor of Science - Online Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT03-2028
No Degree - Information Technology
Scioto Country Career Technical Center
Lucasville, OH05-2023
Bachelor of Science - Game Design
Full Sail University
Winter Park, FL05-2022
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Complex Problem-solving
- Decision-making
- Relationship building
- Oral communication
- Work Planning and Prioritization
- Client engagement
- Product knowledge
Certification
- CompTIA A+
Timeline
Merchandise Servicing Associate
Lowes Home Improvment
02.2024 - Current
Network Technician
SCOESC
02.2023 - 08.2024
Pharmacy Technician
SOMC
02.2022 - 02.2023
Bachelor of Science - Online Cybersecurity And Information Assurance
Western Governors University
No Degree - Information Technology
Scioto Country Career Technical Center
Bachelor of Science - Game Design
Full Sail University