Danielle Henderson
Wichita,KS
Summary
Adept at streamlining loan processing at Fidelity Bank - , I enhanced borrower retention and managed risk effectively. My strong communication and risk assessment skills led to significant team achievements. I excel in customer service and am committed to continuous improvement and professional integrity. I have worked 20+ years customer service and love working with customers. I worked for fidelity bank for 6 years and had multiple customer service reviews and monthly bonuses that were received as rewards for my customer service skills
Overview
6
6
years of professional experience
Work History
Loan Servicing Associate
Fidelity Bank -
08.2018 - 11.2024
- Expedited payment processing by leveraging automated systems and working closely with the finance department.
- Increased borrower retention through excellent customer service and clear communication of available options for struggling borrowers.
- Managed risk by conducting thorough reviews of borrower financial statements and credit reports.
- Provided exceptional customer service while handling sensitive information pertaining to clients'' financial situations.
- Assisted in training new associates on company policies and procedures, contributing to a knowledgeable and cohesive team environment.
- Contributed to team success, collaborating with colleagues to manage complex loan portfolios effectively.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
Education
Towne East Education Center
Wichita, KSSkills
- Strong communication skills
- Risk assessment capabilities
- Professionalism and integrity
- Collections experience
- Continuous learning mindset
- Time management mastery
- Loan documentation
- Decision making aptitude
- Regulatory compliance
- Escrow management
- Loan processing expertise
- Loan servicing software
- Payment processing efficiency
- Sales and negotiation
- Time management proficiency
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Customer communication
- Loan servicing
- Verbal communication
- Customer relations
Timeline
Loan Servicing Associate
Fidelity Bank -
08.2018 - 11.2024
Towne East Education Center
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