Joshua Bolton
Lake Elsinore,CA
Summary
Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
24
24
years of professional experience
Work History
General Manager
Lake Elsinore Ford
01.2018 - Current
- Manage daily dealership operations to ensure profitability and customer satisfaction
- Develop and execute sales and marketing strategies to meet or exceed sales goals
- Recruit, train, and mentor sales team members to maximize their performance and productivity
- Analyze financial reports to identify areas for improvement and implement corrective actions
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives
- Evaluated performance against goals and implemented appropriate development plans
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Developed and implemented strategies to increase sales and profitability
General Manager
Lithia
01.2014 - 01.2018
- Managed all aspects of dealership operations, including sales, service, and parts departments
- Led dealership to achieve highest customer satisfaction ratings in region
- Created and implemented sales and marketing strategies to increase revenue and profitability
- Developed and maintained strong relationships with customers, vendors, and manufacturers
General Sales Manager
Covina Valley
01.2011 - 01.2014
- Oversaw daily sales operations, including pricing, inventory management, and customer service
- Recruited, trained, and managed team of sales professionals to exceed sales targets
- Developed and implemented strategies to increase market share and profitability
- Maintained positive relationships with customers, vendors, and manufacturers
Sales Manager
Santa Monica Ford and Subaru
01.2009 - 01.2011
- Managed team of sales professionals to achieve sales goals and increase customer satisfaction
- Developed and implemented sales and marketing strategies to increase revenue and profitability
- Built strong relationships with customers, vendors, and manufacturers
Finance Director
Fairway Ford
01.2007 - 01.2009
- Managed finance department to ensure compliance and profitability
- Developed and implemented strategies to increase finance penetration and revenue
- Built strong relationships with customers, vendors, and manufacturers
Finance Manager
Infiniti
01.2005 - 01.2007
- Managed finance department, including compliance and profitability
- Developed and implemented strategies to increase finance penetration and revenue
- Built strong relationships with customers and vendors
Sales Person
01.2001 - 01.2005
- Generated and closed sales to achieve sales targets
- Provided exceptional customer service to build long-term relationships with customers
United States Army Reserve
01.1999 - 01.2003
- Served in military reserves with focus on discipline, teamwork, and leadership
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
Education
Diploma - Automotive Business
01.2023
NADA Academy program prepares current and future dealership leaders to operate a successful and profitable automotive business, while examining the latest in industry trends and technology
Bachelor of Arts - Business Administration
06.2003
Skills
- Skills and Abilities:
- Proficient with CDK, Route One, and other dealership software systems
- Strong leadership and team management skills
- Excellent sales, marketing, and customer service skills
- Analytical and strategic thinker
- Highly motivated and results-driven
- Time Management
- Operational Efficiency
- Analytical Problem Solver
- Dealership Operations
Timeline
General Manager - Lake Elsinore Ford
01.2018 - Current
General Manager - Lithia
01.2014 - 01.2018
General Sales Manager - Covina Valley
01.2011 - 01.2014
Sales Manager - Santa Monica Ford and Subaru
01.2009 - 01.2011
Finance Director - Fairway Ford
01.2007 - 01.2009
Finance Manager - Infiniti
01.2005 - 01.2007
Sales Person -
01.2001 - 01.2005
- United States Army Reserve
01.1999 - 01.2003
National Automobile Dealers Association - Diploma, Automotive Business
University of California, Riverside - Bachelor of Arts, Business Administration
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