Joshua Borba
Phoenix,AZ
Summary
Accomplished Operations Manager with a proven track record at Bonanza Logistics, enhancing customer satisfaction and improving performance outcomes. Expert in managing safety and fostering team cohesion, I excel in defensive driving and effective communication. My strategic approach has significantly boosted morale and operational efficiency, demonstrating a commitment to excellence and continuous improvement.
Overview
15
15
years of professional experience
Work History
Driver Trainer
Waste Managment
Mesa, AZ
01.2024 - Current
- Identified driver training needs to make recommendations to manager.
- Developed tailored training programs for individual drivers, addressing specific areas of improvement.
- Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
- Facilitated effective communication between drivers, dispatchers, and management, promoting a cohesive team environment.
- Enhanced driver safety by conducting thorough training sessions on defensive driving techniques.
Operations Manager
Bonanza Logiistics
Mesa, AZ
02.2020 - 01.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Special Operations Medical Sergant
US ARMY
Worldwide
08.2009 - 01.2019
- Cultivated a positive workplace atmosphere that encouraged Soldier engagement, boosting morale and objective rates.
- Conducted comprehensive evaluations of operational gaps, developing targeted solutions for improvement opportunities.
- Collaborated closely with senior leadership to develop long-term strategic plans aligned with the organization''s vision and mission.
- Coordinated efforts of cross-functional teams to streamline interoperational communication.
Education
Solider Leadership
US ARMY RANGER SCHOOL
Columbus, GA11.2011
Paramedic - Medical
US ARMY Special Operations Medic
San Antonio, TX01.2010
HS -
Desert Vista High School
Phoenix, AZ07.2009
Skills
- Defensive driving
- Driver assessment
- Managing customer needs
- Emergency procedures
- Accident prevention
- Maintaining compliance
- Fuel efficiency
- Student assessment
- Vehicle inspection
- Route planning
- Classroom instruction
- DOT requirements
- Managing safety
Timeline
Driver Trainer
Waste Managment
01.2024 - Current
Operations Manager
Bonanza Logiistics
02.2020 - 01.2024
Special Operations Medical Sergant
US ARMY
08.2009 - 01.2019
Solider Leadership
US ARMY RANGER SCHOOL
Paramedic - Medical
US ARMY Special Operations Medic
HS -
Desert Vista High School