JOSHUA BORJA
Wagoner,OK
Summary
Territory Manager for the state of Oklahoma for Makita Tools, USA. Innovative and focused professional polished in maintaining accurate records of sales, developing leads and prospects, and resolving distributor and end user issues. Strategic account management committed to surpassing revenue goals through effective analysis and targeting of individual client needs. Properly and promptly responds to customer feedback and complaints, expediting resolution of issues and maintaining customer satisfaction.
Overview
13
13
years of professional experience
Work History
Territory Manager
Makita Tools, USA
04.2022 - Current
- Managed distributor accounts, finished fiscal year 2023 at 107% to plan, utilized 80/20 rule for managing accounts, relationship building between clients and end users, job-site visits with focus on safety and sales, developed sell through strategies for distributors, CRM experience, timely submission of End of Month Reports, forecasting, demo days with end users and distributors, product knowledge to help end users pick the correct tools to use for the application, flyers on demand and other marketing materials, set up professional displays for distributors
Service Ops Specialist
Schwan's Home Delivery
12.2020 - 04.2022
- Managed daily route and sales of 13 sales team reps, executed manifest route changes, responsible for completing weekly bank deposits, responsible for conducting ride-along interviews, responsible for training new hires, delivering pre-ordered products to customers, selling at the door product to existing customers, establishing new customer relationships, responsible for maintaining and proper handling of company freezer truck, utilizing safe driving practices to minimize risk of accidents, practicing safe working principles to minimize risk of injury, responsible for learning new products and making knowledge of new products to sell to customers, practicing safe handling of company products, performing daily vehicle inspections to ensure the vehicle is safe for driving
Account Sales Manager
Epoch Tools and Supply
05.2020 - 11.2020
- Created and completed purchase orders, managed portfolio of accounts to achieve long term success, developed positive relationships and handled customer's needs, generated sales using existing and potential customer networks, responsible for promoting current promotions, responsible for pickup/drop off of repair claims, maintained good relationships with vendor representatives, responsible for opening new End User Accounts, responsible for building promotion deals to acquire business, managed Expensify Expense Account, submitted reports for Expensify, managed displays in showroom
Supervisor, Assistant General Manager
The Gathering Place
09.2018 - 05.2020
- Supervised 28 culinary staff members, implemented disciplinary actions for employee rule violations, assisted in maintaining par levels and placed food and non-food orders for restaurant operation, developed and implemented new hire training manuals for both the Patio Grill and the Redbud Café, developed and assisted in creating the POS system used in the Patio Grill, Redbud Café, and the Vista at the Boathouse using Centeredge software, delegated tasks daily to hourly staff in order to operate the restaurants, carts, and food truck, handled guest complaints and issued refunds/remakes when applicable to ensure guest satisfaction, attended monthly staff meetings to address culinary concerns and goals for the park, managed money tills and was responsible for recording data within Centeredge software for reporting needs, created employee ID numbers and profiles in Centeredge, responsible for inventory management, led and overseen multiple catering events within the park, culinary representative for the Safety Team in the park
Contracted Case Manager
Eastern Oklahoma Youth Services
10.2011 - 09.2018
- Comprehensive Home-based Services for up to 15 active family cases, taught Parent Child Interaction Modules to parents, taught Home Safety Module to parents, taught Child Health Education Module to parents, helped parents develop monthly budgeting, helped parents learn to utilize problem solving, used motivational interviewing with parents, helped families develop safety plans to keep them and their children safe, ensured parents follow up on counseling services, completed weekly, monthly, quarterly, and final reports for clients
Program Director
Eastern Oklahoma Youth Services, Muskogee County Regional Juvenile Detention Center
10.2017 - 05.2018
- Handled all vendor accounts and accounts receivable/payable, developed employee schedules for shift work, was responsible for all hiring/firing of staff for the facility, conducted weekly Group with the residents, ensured that staff was following policy and procedures at all times, handled all grievances submitted by residents/staff, housed up to 10 juvenile offenders at full capacity, paid all utilities for the facility, completed weekly inspection of all fire extinguishers and sprinkler system, managed company checking account and utilized funds to operate the facility while staying within the facility's monthly budget, conducted monthly staff meetings, conducted monthly supervisor meetings, ensured the facility met Office of Juvenile Affairs guidelines, ensured that the kitchen operated within Health Code guidelines, completed and submitted monthly billing, completed monthly bank statement reports using Quicken, completed employee payroll, ensured all employee files contained all necessary paperwork for EOYS and OJA requirements
Education
Bachelors of Arts Degree - Psychology, Spanish
Northeastern State University
Tahlequah, OK05.2011
Skills
- Can teach/train others in job settings
- Motivational Interviewing
- Client Relationships/Networking
- Inventory management
- Leadership skills
- Microsoft Office Professional
- Presentations
- Problem Solving
- Safety Conscious
- Market Penetration Strategies
Timeline
Territory Manager
Makita Tools, USA
04.2022 - Current
Service Ops Specialist
Schwan's Home Delivery
12.2020 - 04.2022
Account Sales Manager
Epoch Tools and Supply
05.2020 - 11.2020
Supervisor, Assistant General Manager
The Gathering Place
09.2018 - 05.2020
Program Director
Eastern Oklahoma Youth Services, Muskogee County Regional Juvenile Detention Center
10.2017 - 05.2018
Contracted Case Manager
Eastern Oklahoma Youth Services
10.2011 - 09.2018
Bachelors of Arts Degree - Psychology, Spanish
Northeastern State University
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