JOSHUA BOTKIN
Columbus,OH
Summary
Directed high-performing teams to achieve operational excellence through strategic sales initiatives. Championed the development of in-store activations that maximized customer engagement. Cultivated a culture of exceptional service and employee productivity through effective human resource strategies.
Overview
7
7
years of professional experience
Work History
Assistant Boutique Manager
Nespresso Boutique
07.2025 - Current
- Guided team in delivering exceptional customer service by demonstrating best practices. Trained staff to consistently provide memorable experiences for customers. Supported team in maintaining high standards of hospitality daily.
- Assisted team in achieving sales and service goals through daily coaching and clear communication. Supported customer journey enhancement in boutique through chat-ins. Collaborated with boutique manager to assess performance and identify improvement opportunities.
- Motivated team performance through constructive feedback and recognition. Supported store manager in fostering ongoing development of store team capabilities. Contributed to creating an inspiring culture for learning. Q1 bonus secured in the first two months of the year.
- Adapted to changing priorities to support operational excellence. Assisted in implementing inventory scheduling and company processes. Executed visual guidelines to enhance sales and product presentation. Identified areas for improvement as a quality coach to streamline operations and maintain boutique efficiency.
- Assisted customers in discovering ideal coffee selections through personalized guidance. Conducted coffee tastings to enhance customer experiences and share knowledge about coffee varieties and sustainability practices. Fostered memorable coffee moments by engaging customers in informative discussions.
- Cultivated community connections by strategically planning events that engage new customers and enhance brand recognition.
- Adapted quickly to new tasks and supported team efforts to achieve success. Demonstrated willingness to learn and embrace new challenges. Contributed to team goals by being open to innovative approaches.
- Fostered a safety-conscious culture prioritizing employee and customer well-being.
Interim Store Manager
Lush Fresh Handmade Cosmetics
10.2024 - 07.2025
- Enhanced customer experience by surpassing daily sales objectives while maintaining an inviting environment.
- Educated both customers and staff on core brand values, such as fighting animal testing, ethical buying, and sustainable packaging, through shop interactions and community engagement.
- Leveraged knowledge of business metrics to drive positive sales results. This resulted in moving from a global Top 10 store, to a Top 5 store.
- Enhanced sales outcomes through effective problem-solving and motivation techniques.
- Maintained compliance with corporate procedures in store operations and practices.
Assistant Store Director
Buckeye Relief
05.2023 - 10.2024
- Perform verification on Medical Marijuana Patient Registry for patient and caregiver eligibility.
- Ensured precise documentation of patient identification and registration details.
- Provides comprehensive guidance regarding medical marijuana regulations.
- Maintain comprehensive understanding of store products and strains.
- Processed patient pre-orders submitted online using barcoding for product accuracy.
- Conduct daily inventory assessments for cannabis products.
- Oversaw patient management for up to 200 individuals each day.
Assistant Store Director
MedMen
04.2021 - 04.2023
- Excelled in achieving sales volume exceeding set benchmarks.
- Enhanced product knowledge among teams to drive industry-leading service standards.
- Implement industry-leading hospitality strategies to boost returning clientele.
- Guided and trained staff to drive improvements in store productivity.
- Facilitated ongoing development and learning among team members using interactive content.
- Generated 30% growth in yearly revenue.
- Oversaw services for 500-800 customers every day.
Beauty Brand Manager
Victoria's Secret
10.2018 - 04.2021
- Enhanced store team's ability through effective training and policy enforcement.
- Owned brand guidelines and visual standards, enhancing compliance and presentation.
- Led coaching and development of store teams to enhance delivery of brand story.
- Reduced employee turnover by 52% through strategic performance management and targeted recognition initiatives.
- Led brand initiatives and strategies encompassing sales education, product launches, events, promotions, and testing.
- Utilized digital brand guide and fixture database for optimizing merchandising.
Education
Bachelor Of Business - Integrated Marketing
Duquesne University
Pittsburgh, PA06.2015
Skills
- Expert Brand & Product Knowledge
- Managing High-Volume Customer Needs
- Cash Wrap Brand Guide & Visual Standards
- Project Management & Time Management Skills
- Creating & Executing Staff Retention Initiatives
- Forward-Thinking & Inspiring Team Leadership
- Directing Floorset Mapping & Execution
- Staff Scheduling & Payroll Management
- Agile & Motivational Approach
- Customer Consultation, Service & Satisfaction
- Staff Coaching & Performance Management
- Creating Individual Development Plans for Staff
- Customer Buying Habits & Industry Trends
- Excellent Verbal & Written Communication
Timeline
Assistant Boutique Manager
Nespresso Boutique
07.2025 - Current
Interim Store Manager
Lush Fresh Handmade Cosmetics
10.2024 - 07.2025
Assistant Store Director
Buckeye Relief
05.2023 - 10.2024
Assistant Store Director
MedMen
04.2021 - 04.2023
Beauty Brand Manager
Victoria's Secret
10.2018 - 04.2021
Bachelor Of Business - Integrated Marketing
Duquesne University