Joshua Bronstad

Established HVAC department as Service Manager, implementing innovative strategies to differentiate company from competitors.

• Motivated employees to achieve high retention rates and minimize turnover.
• Monitored service performance metrics to identify areas of improvement.
• Created employee work schedules to keep shifts properly staffed.
• Hired and trained service department staff to drive performance.

• Diagnosed and repaired HVAC malfunctions promptly.
• Conducted routine maintenance checks on heating and cooling units.
• Assisted customers in selecting appropriate HVAC solutions for their needs.
• Collaborated with team members to complete service calls efficiently.
• Documented service records and maintenance logs accurately.
• Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
• Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
• Documented all repair work performed on HVAC units according to company standards.

• I started here as part of a plan to one day take over the company that my father in law built from the ground up and by word of mouth.
• I started on the duct crew and worked my way to technician and installer. I was eventually given more of a management role as time went on. I was given 40% ownership up until the day I resigned.
• I introduced the company to financing and selling higher end equipment to increase our margins and doubled the sales by year two of me implementing these strategies.
• I started the transition in the company to go from paper invoicing to switching over to electronic invoicing through the use of Housecall Pro.
• I enrolled myself in many business development classes along with hundreds of hours of training courses to try and establish myself as one of the top technicians in the Austin area.