Joshua Broome
McKinney,TX
Summary
Professional consultant with proven ability to drive impactful business outcomes through strategic planning and analysis. Demonstrated success in managing cross-functional teams and delivering comprehensive solutions that align with client needs. Valued for adaptability, collaboration, and results-driven mindset, with expertise in consultation, project management and stakeholder engagement.
Overview
13
13
years of professional experience
5
5
Certification
Work History
Senior Consultant
nCloud Integrators, LLC
04.2021 - Current
- Responsible for implementation and/or continued expert services for over 50 clients from various industries with business sizes ranging from SMB to Enterprise-level businesses
- Contracts were dependent on multiple factors including license quantity, features purchased, and hours allocated to the project
- They ranged from $15k for SMB implementations to over $150k for annual expert services engagements
- In a typical day, I would conduct 3-5 client meetings lasting 1 hour each
- A project update for client management and executives providing a meeting recap, status, and completed objectives was required
- I also managed emails, calls, texts, and ad-hoc client and company meetings
- To thrive at my position, I prided myself in my proactiveness, flexibility, and multitasking ability to ensure timely client deliverables and satisfaction
- My primary skills used in this role were consultation, project management, implementation, excellent communication and written skills, product knowledge demonstration, and client retention
- I was recognized for my outstanding client and company work with nCloud’s Practice Contribution Award of 1 H 2023
Performance Consultant
TrueCar, Inc.
04.2014 - 08.2020
- During my time with TrueCar, I held 4 different positions
- Each new position was also followed with a promotion
- I began with the role of Client Success Manager, followed by Onboarding Specialist, Implementation Specialist, and Retail Solutions Performance Consultant
- Responsibilities included managing over 300 accounts, prioritizing my high-touch customers, attending to escalations and ensuring client retention
- Time management, attentiveness, and clear communication and attention were critical to achieve quarterly goals
- I was one of two employees who piloted the Performance Management program in 2018
- This included developing processes, goals, metric tracking, a service plan, and dealer training
- With the great success of this pilot, TrueCar created the full-time role of Performance Consultant
- In my final role I created valuable content for the success of the TrueCar Trade VOI (Vehicle Of Interest) program
- This included a dealer-facing training video, an internal activation process, and additional dealer-facing documents
- I also conducted one-to-many daily webinars to grow the dealer network quickly and effectively
- This resulted in adding 1500+ dealers to the TrueCar Trade network in less than 6 months
Assistant Manager
Enterprise Holdings
08.2012 - 04.2014
- Excelled in business operations, including aspects of customer service management, budgeting/forecasting, finance, accounting, sales, marketing, and management of employees
- Established a loyal customer base by understanding client needs and always keeping satisfaction in the forefront
- Received the “Elite” honor 4 times based on work ethic and achieving/exceeding sales goals
- This role required the daily use of time management, operational efficiencies, critical thinking, and on-the-fly plans of action
- All of these were critical in ensuring repeat satisfied customers
Education
Bachelor of Arts - Psychology
Texas State University
08.2012
High School Diploma -
The Woodlands High School
05.2006
Skills
- Consulting
- Strategic planning
- Methodology Creation and Improvement
- Client relationship management
- Cross-functional collaboration
- Project documentation
- Software implementation
- Process optimization
- ETL data processing
- Performance tracking
Highlights Of Qualifications And Certifications
- Experienced professional in consultation, client relations, project management, strategic planning, interpersonal communication, analytics, product adoption, and retention.
- Experienced leader who thrives with a team and as an individual.
- Proven track record of client satisfaction and retention with a focus on making a daily impact.
- Proficient in G Suite, Microsoft Office Suite, Salesforce, Gainsight, Rocketlane, Zoom and ETL data processes.
- Certifications: Gainsight End User, Customer Success Manager (Level 1), NXT Journey Orchestrator & Surveys (Level 2), NXT Reports & Dashboards (Level 2), Gainsight NXT Administrator (Level 3) Certifications.
Certification
End User Certification - Gainsight
Customer Success Manager (Level 1) - Gainsight
NXT Journey Orchestrator & Surveys (Level 2) - Gainsight
NXT Reports & Dashboards (Level 2) - Gainsight
NXT Administrator (Level 3) - Gainsight
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsTimeline
Senior Consultant
nCloud Integrators, LLC
04.2021 - Current
Performance Consultant
TrueCar, Inc.
04.2014 - 08.2020
Assistant Manager
Enterprise Holdings
08.2012 - 04.2014
High School Diploma -
The Woodlands High School
Gainsight End User, Customer Success Manager (Level 1), NXT Journey Orchestrator & Surveys (Level 2), NXT Reports & Dashboards (Level 2), Gainsight NXT Administrator (Level 3) Certifications.
Bachelor of Arts - Psychology
Texas State University
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