Joshua Brown
Information Technology Professional
Leesburg,United States
Summary
Experienced and knowledgeable Information Technology professional with 4+ years’ experience seeking to contribute my training and problem solving skills within a Technical support and/or help desk role.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Parts Technician
Outdoor Network
, USA
03.2017 - Current
- Help customers find and buy powersport and marine parts and accessories via phone, email, and instant message
- Pick parts for customer orders and check availability of stock from various enquiries
- Develop customer relationships through providing good product knowledge and creating an effective first impression
- Handle warranty claims processing and complete all relevant administration promptly and accurately
- Proivde product support and research complex problems to find the correct solution for the customer.
Counselor
YMCA of the USA
01.2016 - 03.2017
- Helping Students In the Following Areas:
- Tutoring & homework help
- Improving math & literacy skills
- A variety of activities with student input and student choice in areas of recreation, arts, service & technology
- Development through enrichment opportunities, such as fitness, nutrition & wellness activities with
- YMCA instructors, dance & performing arts, youth mentoring, recreational activities, community service, character & leadership skill-building, counseling program, diversity education
- Field trips to local colleges and universities
- Encouraging parent involvement and support.
Delivery Driver
Pizza Hut
08.2013 - 03.2017
- Pack pizzas and related products and deliver to customer’s place
- Collect cash and coupons from customers and receive signature with necessary verification of ID from credit card account
- Promote pizza products, distribute door hangers and promotional materials
- Sell pizzas and products over well-known routes
- Document and keep record of information on pick-ups and deliveries, automobile mileage, fuel costs and any problems encountered
Customer Account Manager
Teleperformance
01.2015 - 01.2016
- Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintains financial accounts by processing customer adjustments
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Prepares product or service reports by collecting and analyzing customer information
- Contributes to team effort by accomplishing related results as needed.
Concessions Manager
Carmike Cinemas
03.2012 - 07.2014
- In charge of taking and verifying tickets, giving information, managing traffic in lobby and waiting areas, monitoring film presentation (picture focus, sound, and frame), cleaning duties, frequent checks of the restrooms and auditoriums , patron safety and comfort, maintaining marquees and posters, and other duties.
Financial Technician
Marine Corps Community Services
06.2011 - 12.2011
- Serves as a food services cashier in a club's dining facility during the breakfast, lunch and/or dinner shifts
- Collects sales slips, operates a cash register, accepts money or credit cards from patrons and makes changes as necessary
- Maintains cash collection sheets as required
- Upon the end of the shift, prepares the daily cashier's record, counts cash on and turns receipts over to the accountable supervisor
- Keeps the cashier area in clean and orderly condition
- Seats all guests as required, rotates tables between service staff members to ensure quality service.
Cashier
McDonald's
06.2008 - 01.2009
Education
Associate’s Degree - Computer Support Specialist
Albany Technical College
Albany, GA 08.2012 - 09.2014
Skills
Customer Serviceundefined
Timeline
Parts Technician
Outdoor Network
03.2017 - Current
Counselor
YMCA of the USA
01.2016 - 03.2017
Customer Account Manager
Teleperformance
01.2015 - 01.2016
Delivery Driver
Pizza Hut
08.2013 - 03.2017
Associate’s Degree - Computer Support Specialist
Albany Technical College
08.2012 - 09.2014
Concessions Manager
Carmike Cinemas
03.2012 - 07.2014
Financial Technician
Marine Corps Community Services
06.2011 - 12.2011
Cashier
McDonald's
06.2008 - 01.2009
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