Joshua Broyles
Saint Paul,MN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Customer Service Intake
corner medical
Minneapolis, MN
04.2021 - 03.2023
- Scheduled appointments for customers with appropriate departments.
- Participated in staff meetings to discuss current issues or changes in policies or procedures.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Surpassed sales goals through implementation of successful marketing strategies.
Medical Scheduler
Health Partners Home Care
Bloomington, Minnesota
08.2017 - 03.2021
- Responded promptly to emails from patients seeking information about their appointments or other related topics.
- Maintained a high level of customer service when interacting with patients over the phone or in person.
- Greeted visitors upon arrival at clinic reception area; provided directions and general assistance where needed.
- Facilitated emergency appointment requests, prioritizing patient care needs.
- Processed patient referrals to specialists, coordinating appointments and information transfer.
Patient Account Representative
Fairview Hospital
Bloomington, MN
03.2013 - 06.2017
- Initiated collection activities on delinquent accounts while adhering to HIPAA guidelines and regulations.
- Worked closely with insurance companies to obtain authorization for services rendered.
- Created new patient files according to established procedures and protocols.
Education
GED -
Humboldt High School
Minnesota02-2018
Skills
- Customer Service
- Data Entry
- Microsoft Word
- Nurse Triage Screening
- Customer Service call center
- Conflict resolution
- Inbound and Outbound Calling
- Account updating
- Data Collection
Timeline
Customer Service Intake
corner medical
04.2021 - 03.2023
Medical Scheduler
Health Partners Home Care
08.2017 - 03.2021
Patient Account Representative
Fairview Hospital
03.2013 - 06.2017
GED -
Humboldt High School