Joshua Burkholder
New Paltz,NY
Summary
Dynamic RIS PACS Specialist with a proven track record at Crystal Run Healthcare/Optum, enhancing operational efficiency and customer satisfaction. Expert in workflow automation and problem-solving, I've driven process improvements and technical support advancements. Skilled in both technical troubleshooting and fostering stakeholder engagement, my focus on continuous improvement and customer relations has significantly contributed to project success.
Overview
27
27
years of professional experience
Work History
Radiology Manager - RIS PACS Specialist
Crystal Run Healthcare\Optum
Middletown, NY
01.2017 - Current
- Performed quality assurance testing on newly developed software applications.
- Conducted regular meetings with staff to review progress and address any concerns.
- Coordinated with other departments to ensure efficient workflow processes.
- Analyzed key performance indicators to identify effective strategies.
- Provided technical support for users experiencing difficulties with software applications.
- Provided technical support for customers in resolving complex issues.
- Implemented process improvements to increase efficiency and reduce costs.
- Monitored and programmed Syngo suite of products (RIS, PACS, VIA, C-PACS), Dynacad, MIM, Access, and HL7 messaging.
- Worked with the vendor on support contracts, new products, and upgrading existing software.
- Managed a team supporting Radiology, LIS, Ophthalmology, and Cardiology.
- I wrote custom queries used for statistical reports and business needs.
Application Development Analyst
DRA Imaging
Poughkeepsie, NY
09.1997 - 01.2016
- Maintained version control systems such as Git or SVN to track changes within the source code over time.
- Identified areas for improvement in existing applications and proposed solutions to increase efficiency or performance.
- Devised automation, backup and recovery protocols to preserve and safeguard data.
- Developed software for embedded systems, coding solutions for both new installations and in-situ hardware.
- Coordinated testing and validation procedures through software development lifecycle.
- Identified opportunities for process improvements to decrease in support calls.
- Recommended improvements to facilitate team and project workflow.
- Worked with a team to implement and support Cerner Radnet, EPM, and Registration.
- Responsible for reports and custom coding, individual workflows to meet business needs.
Education
Bachelor of Arts -
SUNY New Paltz
New PaltzSkills
- Maintenance and repair
- Expert problem solving
- System installations
- Risk management
- Continuous improvement
- Customer relations
- Proficient in [software]
- Workflow automation
- Analytical thinking
- Troubleshooting techniques
- Operational enhancement
- Coaching and mentoring
- Technical troubleshooting
- Documentation management
- Vendor relations
- Stakeholder engagement
Timeline
Radiology Manager - RIS PACS Specialist
Crystal Run Healthcare\Optum
01.2017 - Current
Application Development Analyst
DRA Imaging
09.1997 - 01.2016
Bachelor of Arts -
SUNY New Paltz
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