Joshua Burris
Rapid City,SD
Summary
Dynamic drain cleaning professional with proven expertise from Unplugged Drain Cleaning and Drain Camera, enhancing efficiency through innovative techniques and advanced equipment. Skilled in drainage system inspection and maintenance, I excel in optimizing workflows and delivering exceptional customer service, ensuring high satisfaction and operational excellence. Strong leadership and problem-solving abilities drive team success.
Overview
12
12
years of professional experience
Work History
Drain Cleaning
Action Mechanical Services
Rapid City, SD
05.2024 - 09.2024
- Implemented innovative techniques in drain cleaning services resulting in improved efficiency.
- Optimized system efficiency through regular maintenance of water heaters, sump pumps, septic tanks, drain cleaning equipment among other devices involved in the plumbing process.
- Improved efficiency in drain cleaning processes by utilizing advanced equipment and techniques.
- Handled drain cleaning, floor cleaning, sanitizing machinery and cleaning walls, production rooms and storage areas.
- Maintained safety standards while performing drain cleaning tasks, ensuring minimal risk to both customers and self.
Owner/Operator
Unplugged Drain Cleaning and Drain Camera
Dickinson, ND
03.2021 - 05.2024
- Managed daily operations, ensuring efficient scheduling and workflow for drain cleaning services.
- Oversaw team performance, providing mentorship and training to new employees on best practices.
- Implemented quality control measures to enhance service delivery and customer satisfaction.
- Developed maintenance protocols to minimize equipment downtime during drain camera inspections.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Maintenance Technician
Edgewood Hawks Point
Dickinson, ND
03.2019 - 03.2021
- Conducted routine inspections and preventive maintenance on equipment to ensure optimal performance.
- Diagnosed mechanical failures and performed repairs to minimize downtime and enhance operational efficiency.
- Collaborated with team members to implement maintenance schedules, improving workflow consistency and reliability.
- Utilized various tools and systems for troubleshooting, ensuring accuracy in maintenance activities and documentation.
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
Foreman Municipal Water
City of Dickinson
Dickinson, ND
09.2012 - 04.2019
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Coordinated schedules and workflow among crew members to optimize project timelines.
- Trained new employees on equipment usage and best practices for efficiency and safety.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Monitored inventory levels, facilitating timely replenishment of materials and supplies.
- Conducted regular inspections of work sites to uphold compliance with regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Managed equipment maintenance schedules to minimize downtime due to mechanical failure or repairs.
- Assisted in the recruitment process for new team members, selecting candidates who demonstrated aptitude for success within the organization.
Education
GED -
West Central
Stuart, IASkills
- Drain cleaning proficiency
- Drain cleaning equipment
- Drain cleaning expertise
- Drain cleaning
- Water Drainage Planning
- Sanitation and cleaning
- Drainage Systems Knowledge
- Storm drain maintenance
- Drainage system inspection
- Drainage system design
- Drainage planning
- Drainage
- Drainage structure cleaning
Timeline
Drain Cleaning
Action Mechanical Services
05.2024 - 09.2024
Owner/Operator
Unplugged Drain Cleaning and Drain Camera
03.2021 - 05.2024
Maintenance Technician
Edgewood Hawks Point
03.2019 - 03.2021
Foreman Municipal Water
City of Dickinson
09.2012 - 04.2019
GED -
West Central