Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Butler

Summary

Motivated tech professional with 2.5 years of hands-on experience in customer support and technical troubleshooting. Skilled in diagnosing hardware and software issues, guiding users through technical fixes, and creating clear documentation. Looking to bring my strong communication skills and tech background into an IT support or help desk role.

Overview

5
5
years of professional experience

Work History

Sales & Technical Support Specialist

Verizon
11.2022 - 04.2025
  • Troubleshot customer issues with mobile devices, including software updates, signal problems, and app crashes.
  • Walked users through step-by-step solutions both in person and over the phone.
  • Explained and configured features in Microsoft apps like Outlook, OneDrive, and Teams when syncing mobile accounts.
  • Educated customers on cloud backup, data transfers, and securing their accounts.
  • Dealt with device provisioning, account activations, and SIM/network troubleshooting.
  • Logged issue types and escalations to regional support when needed.

Host / Busser / Serving Assistant

Outback Steakhouse
08.2021 - 11.2022
  • Greeted and seated guests, managed table rotations, and maintained cleanliness in high-volume shifts.
  • Assisted servers with food delivery and guest needs, helping maintain a fast-paced, team-oriented environment.
  • Communicated clearly with front and back of house to support customer satisfaction.

Engineering Support Assistant (Part-Time)

Hurst Engineers
06.2020 - 08.2021
  • Edited and refined digital floor plans for engineering projects, ensuring easier use for team.
  • Maintained file structures to keep project data accessible and documented.
  • Adapted to remote work independently during COVID, meeting deadlines with minimal supervision.

Education

High School Diploma -

Kettle Run High School
Nokesville, VA
05-2022

Skills

  • Basic hardware and software troubleshooting
  • Windows OS user support
  • Microsoft Office Suite & Teams
  • Mobile device configuration (Android & iOS)
  • Network basics (Wi-Fi, hotspots, SIMs, device connections)
  • Help desk / ticket logging experience
  • Data organization & file management
  • Remote communication & tech support
  • Basic understanding of digital documentation
  • Customer experience management

Timeline

Sales & Technical Support Specialist

Verizon
11.2022 - 04.2025

Host / Busser / Serving Assistant

Outback Steakhouse
08.2021 - 11.2022

Engineering Support Assistant (Part-Time)

Hurst Engineers
06.2020 - 08.2021

High School Diploma -

Kettle Run High School

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