Joshua Bynum
Summary
Highly experienced Business Reports Analyst with a high drive and determination. Excellent communication, negotiation, and problem-solving skills. Looking for a career opportunity where I can utilize my experience and education to help a company meet and surpass its goals.
Overview
13
13
years of professional experience
Work History
Business Reports Analyst
Spectrum Cable
03.2020 - Current
- Pull and Build data using SQL and tableau to present real time call center reports, Business KPI and financial reports
- Analyzing data and Working with all levels of management, personnel
- Analyzing, monitoring and submitting PO request from different departments and vendors
- Monitor PO requests to identify cost savings to ensure each depts does not exceed monthly budget
- Building and presenting Reports for 9 calls centers across the US.
Business Class Lead
Spectrum Cable
02.2019 - 03.2020
- Being a tech savvy problem solver who can multitask to repair a variety of services, Leading my team and working with leadership to further sharpen my own leadership skills
- Assisting and running team meetings
- Assisting leadership to meet with team mates to help with areas of opportunity
Customer Care Mentor
Time Warner Cable
02.2010 - 02.2019
- Solo facilitated 20+ new hire and migration classes
- Provide on the spot targeted coaching's and set goals for areas of opportunity as needed
Education
Nursing
North Carolina Agricultural And Technical State University
Skills
Excel
Word
Power Point
SQL
Tableau
Power BI
MicroStrategy
Ariba
Timeline
Business Reports Analyst
Spectrum Cable
03.2020 - Current
Business Class Lead
Spectrum Cable
02.2019 - 03.2020
Customer Care Mentor
Time Warner Cable
02.2010 - 02.2019
Nursing
North Carolina Agricultural And Technical State University
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