Joshua Bynum
USPS
Greenville,NC
14
years of professional experience
Dynamic customer service professional with experience at USPS and Apple, known for excellent communication and problem-solving skills. Proven ability to foster strong customer relationships while multitasking effectively. Dependable team player committed to maintaining high standards of service and quality, ensuring customer satisfaction in fast-paced environments.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Work History
City Carrier/ Customer Service
8 Years 4 Months- Sorted and sequenced mail for assigned routes using handheld scanner and delivery systems.
- Delivered letters, packages, and parcels accurately along designated city routes.
- Loaded delivery vehicle with mail, parcels, and supplies following safety procedures.
- Collected outgoing mail and postage-due items from collection boxes and customers.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Assisted customers with inquiries and resolved issues promptly, fostering positive relationships within the community.
- Adhered to strict postal regulations while handling sensitive materials, maintaining confidentiality and trustworthiness at all times.
- Developed strong customer rapport by delivering consistent, high-quality service that reinforced community and trust.
- Handled customer complaints professionally, working towards resolution and maintaining a high level of service quality.
Customer Service Representative
2 Years 9 Months- Resolved complex customer inquiries across phone, chat, and email with accurate product and service guidance.
- Troubleshot account, billing, and technical issues while maintaining clear documentation in support systems.
- Escalated sensitive cases to specialized teams, ensuring timely follow-up and customer satisfaction.
- Guided customers through device setup, software updates, and basic connectivity troubleshooting.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Assembly Line Production Worker
2 Years 5 Months- Checked finished goods for defects and met hygiene and safety standards.
- Adjusted machine settings during changeovers to cut downtime and keep output consistent.
- Monitored line materials and restocked components to avoid stoppages during production runs.
- Met company expectations for punctuality and attendance, showing strong work ethic and commitment to assembly line team success.
Education
High School Diploma
Skills
Dependable and responsible
Multitasking
Flexible and adaptable
Excellent communication
Teamwork and collaboration
Timeline
City Carrier/ Customer Service
USPS
06.2018 - 10.2026Read More
Customer Service Representative
APPLE (REMOTE)
08.2015 - 05.2018Read More
Assembly Line Production Worker
Attindas Hygiene Partners
02.2013 - 07.2015Read More
Greene Central High School
High School Diploma
Read More