Joshua Calhoun
Cocoa
Summary
Detail-oriented professional with a proven track record in assembly, customer service, logistics, and technical services. Experienced in ensuring operational efficiency, delivering exceptional customer experiences, and meeting stringent quality standards. Possess strong problem- solving abilities; adept at working independently or as part of a team to achieve organizational goals. Known for reliability, adaptability, and a commitment to excellence in every role.
Overview
9
9
years of professional experience
Work History
Animal Control Officer
Brevard County Sheriff's Office
10.2024 - Current
- Collaborated with local law enforcement agencies to enforce animal control ordinances and handle dangerous or aggressive animals.
- Handled emergency situations calmly and effectively, employing appropriate restraint techniques for various species while prioritizing public safety.
Pest Control Technician
Home Paramount
04.2022 - 07.2024
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Drove to customer residences and places of business to inspect for pests.
- Adhered to most stringent safety procedures when applying chemicals.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Conduct pest inspections, treatments, and preventive services to residential and commercial clients.
- Demonstrate expertise in identifying pest issues and recommending appropriate solutions, ensuring customer satisfaction and safety.
Customer Service Representative
Ace Hardware
01.2022 - 04.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Provided exceptional customer service, operated cash register, and assisted customers with product inquiries and purchases.
- Efficiently loaded and unloaded merchandise, maintained inventory accuracy, and ensured a clean and organized work environment.
City Carrier Assistant
United States Post Serviceal
11.2021 - 12.2021
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Upheld USPS service standards while maintaining high levels of customer satisfaction.
Order Packer
WebstaurantStore
01.2021 - 11.2021
- Improved order accuracy by diligently following packing guidelines and double-checking items before packaging.
- Supported quality assurance initiatives by inspecting incoming products for defects or damage prior to packing them for shipment.
- Prepared special shipments requiring additional care or handling according to specific instructions provided by customers or supervisors.
- Met or exceeded daily quota targets through focused time management and prioritization of tasks.
- Built and consolidated materials for production and shipping processing, and operated forklifts to move and organize inventory safely.
Sales Associate
Ace Hardware
05.2017 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Assembly Line Operator
Hunter Douglas Fabrication
05.2016 - 10.2016
- Conducted quality assurance inspections on finished components and identified issues.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed outlined specifications to implement assembly plans.
- Managed time effectively to meet or exceed daily production goals while maintaining high-quality output.
Education
Criminal Justice Certificate - Criminal Justice
Allegany College of Maryland
Cumberland, MD12.2018
High School Diploma -
Highland Homeschool
Cumberland, MD05.2016
Skills
- Pest removal
- Chemicals handling
- Dependable and reliable
- Preventative measures
- Rodent control
- Logistics and Operations
- Technical Expertise
- Problem-Solving
- Adaptability and Versatility
- Reliability
- Strong Communication
- Customer Service Excellence
- Assembly and Manufacturing
- Forklift Operation
Timeline
Animal Control Officer
Brevard County Sheriff's Office
10.2024 - Current
Pest Control Technician
Home Paramount
04.2022 - 07.2024
Customer Service Representative
Ace Hardware
01.2022 - 04.2022
City Carrier Assistant
United States Post Serviceal
11.2021 - 12.2021
Order Packer
WebstaurantStore
01.2021 - 11.2021
Sales Associate
Ace Hardware
05.2017 - 01.2021
Assembly Line Operator
Hunter Douglas Fabrication
05.2016 - 10.2016
Criminal Justice Certificate - Criminal Justice
Allegany College of Maryland
High School Diploma -
Highland Homeschool
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