Joshua Campbell
284 Katherine Blvd #8105 Palm Harbor,FL
Summary
Experienced USMC veteran now serving as a skilled Technologist with experience configuring and troubleshooting computers, servers and mobile devices to work within established company and security parameters. Proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. 10 Years of experience with managing assets, inventory and optimizing processes. Diligent troubleshooter, with strong communications skills to interact effectively with employees and/or clients. Well-versed in infrastructure, security planning and daily operations management. Proficient with Windows Server 2019 configuration, AD Domain Services, Group Policy, SCCM, and Windows Deployment Services.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Systems Administrator Level 2
Madico
Pinellas Park, FL
02.2022 - Current
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Created plans and communicated deadlines to complete projects on time.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Identified issues, analyzed information and provided solutions to problems.
- Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
- Managed relationships with third-party intrusion detection system providers.
- Planned system testing and debugging cycles.
- Modified system configurations for production, staged, and test applications.
- Took initiative to improve system and configuration support for internal and external employees.
Technology Specialist
Parallon
Largo, FL
09.2018 - 02.2022
- Configured hardware, devices and software to set up workstations for employees.
- Configured and deployed iPads for use within healthcare industries to meet company guidelines.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods
- Onboarded new users to internal systems by providing network credentialing, desktop and laptop usage and BYOD programs.
- Imaged and prepared new computers for integration into company networks and systems.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Supervisor, Information Technology Systems Maintainer
United States Marine Corps
Camp Lejeune, NC
01.2013 - 06.2018
- Setup and ensured proper installation of cables, hardware, and networking equipment within 50+ employee environment.
- Utilized various testing equipment to identify and resolve technical issues over hardware, software, and networking devices
- Managed and tracked multiple orders for supplies, equipment, and repairs
- Trained employees on maintenance processes, proper documentation, and trouble ticket management through Oracle e-Business Suite
- Supervised daily operations, including employee performance, preventive maintenance, and safety.
- Maintained over $7M worth of communication equipment through efficient repairs and rigorous inspections, resulting in communication equipment reliability to stay above 90%.
Education
Bachelor of Science - Technology Management & Development
St. Petersburg College
Clearwater, FL12.2022
Associate of Applied Science - Computer Networking
St. Petersburg College
Clearwater, FL12.2020
Skills
- Exceptional Communication Skills
- Proficient in ServiceNow ITSM
- Active Directory Domain Services
- Proficient with Mobile Devices
- MS Office 365/Suite
- SCCM Experience
- Level I, II, and III Help Desk Experience
- Expert in Windows 10
- Familiarity with MacOS
- "Whatever it takes" attitude
- Windows Deployment/Imaging
- Windows Server 2019 Experience
Certification
- CompTIA A+ Technician
- CompTIA Network+
Timeline
Systems Administrator Level 2
Madico
02.2022 - Current
Technology Specialist
Parallon
09.2018 - 02.2022
Supervisor, Information Technology Systems Maintainer
United States Marine Corps
01.2013 - 06.2018
Bachelor of Science - Technology Management & Development
St. Petersburg College
Associate of Applied Science - Computer Networking
St. Petersburg College