Joshua Cantrell

• Verified and accurately linked dental insurance information within patient records, ensuring benefits were current and properly applied.
• Coordinated and presented treatment plans, including financial agreements, payment options, and cost breakdowns for patients.
• Educated patients on surgical procedures, sedation options, and pre- and post-operative care instructions.
• Managed patient check-in and check-out while scheduling future appointments to maintain efficient office flow.

• Coordinated pre- and post-operative appointments, surgical scheduling, and insurance authorizations.
• Educated patients on oral surgery procedures, anesthesia options, and recovery instructions.
• Verified insurance benefits, obtained prior authorizations, and provided accurate financial estimates.
• Maintained detailed patient records, surgical notes, and referral documentation in compliance with HIPAA standards.

• Managed high-volume patient communication, scheduling consultations, coordinating referrals, and preparing patients for treatment.
• Verified insurance coverage, resolved benefit inquiries, and processed payments accurately.
• Facilitated communication between providers and offices to ensure continuity of care.
• Developed patient-focused video content and testimonials to support marketing and engagement efforts.
• Implemented follow-up processes for pending treatment, improving case acceptance rates.
• Performed patient check-in and check-out while supporting efficient front office operations.