JOSHUA CARD
Boston,MA
Summary
Dynamic and personable bartender with a strong track record of success in fast-paced bar environments. Demonstrated expertise in mixology, customer service, and upselling techniques to drive revenue and elevate guest experiences. Proven ability to train and mentor staff, effectively manage bar operations, and uphold high standards of cleanliness and safety. Skilled in crafting signature drinks, fostering customer relationships, and creating a positive and efficient atmosphere for both guests and staff.
Overview
6
6
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Bartender Supervisor
Stoked Pizza Co
06.2024 - Current
- Trained new bartenders on drink prep, product promotion, garnish prep, and sanitation protocols.
- Established customer ejection protocols to reduce liability and maintain a positive environment.
- Supervised bar staff on drink prep, food handling, cash management, and shift setup/breakdown.
- Enforced sanitation and safety standards to maintain a clean and safe environment.
Barista
Starbucks
06.2024 - Current
- Followed money handling guidelines to verify check total, monitor tip disbursement and manage cash drawer
- Described menu items and suggested products to customers
- Prepared beverages with speed and accuracy to minimize customer wait times
- Addressed and resolved customer issues to promote satisfaction
Bartender, Trainer
Banners
10.2023 - 06.2024
- Used upselling techniques to boost revenue by recommending high-profit items and specialty drinks.
- Improved customer satisfaction by delivering efficient, friendly service during peak hours.
- Streamlined server training to improve retention and speed up onboarding.
- Onboarded new staff, emphasizing restaurant policies, procedures, and performance standards.
Bartender
Yard House
03.2023 - 10.2023
- Boosted customer satisfaction by providing prompt and personalized service.
- Maximized table turnover through efficient reservation and seating management.
- Increased sales by upselling and leveraging knowledge of menu items, specials, and promotions.
- Stayed up-to-date with menu changes, additions, and limited offerings.
Server
Legal Seafood's
03.2022 - 03.2023
- Provide exceptional customer service by understanding and catering to the dietary preferences and restrictions of Legal Seafood's patrons, ensuring a personalized and memorable dining experience for each guest
- Processed credit card transactions, gift cards and cash payments
Supervisor (Customer Experience Coordinator)
TJMAXX
09.2019 - 08.2021
- Attended and contributed to regular managerial meetings
- Monitored numerous employee activities and assigned tasks to cover demand
- Evaluated staff performance, communicating feedback, and setting personal goals
- Executed daily opening and closing procedures to company standard
Education
Bachelor of Science - Genetic Engineering
Arizona State University
Tempe, AZ05-2027
Bachelor of Arts (B.A.) - Business Administration
Campus.edu
06.2023 - 01.2025
Skills
- Collaborative Problem-Solving
- Staff Oversight
- Simultaneous Task Management
- Accurate Cash Management
- Memorization of Daily Specials
- Team Development Training
- Allergy Identification
- Client Relationship Development
- Effective Task Delegation
- Sanitation standards
- Customer engagement
- Employee scheduling
Certification
MA TIPS
Timeline
Bartender Supervisor
Stoked Pizza Co
06.2024 - Current
Barista
Starbucks
06.2024 - Current
Bartender, Trainer
Banners
10.2023 - 06.2024
Bachelor of Arts (B.A.) - Business Administration
Campus.edu
06.2023 - 01.2025
Bartender
Yard House
03.2023 - 10.2023
Server
Legal Seafood's
03.2022 - 03.2023
Supervisor (Customer Experience Coordinator)
TJMAXX
09.2019 - 08.2021
Bachelor of Science - Genetic Engineering
Arizona State University
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