Joshua Caro
McDonough,GA
Summary
Experienced Sales and Market Leader with a proven track record in business development, customer satisfaction, and team leadership. Skilled in CRM software utilization, market expansion, and staff training. Adept at exceeding service targets and driving revenue growth. Eager to contribute to dynamic teams with forward-thinking strategies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Lead Technician
Precision Garage Door Service Of Atlanta
Macon, GA
07.2019 - Current
Sr. Lead Technician, December 2023 to present.
Duties include:
- As Senior Lead Technician, I trained and motivated trainees and technicians, enhancing sales techniques and technical skills, and significantly improving service quality and customer satisfaction.
Served as Regional Manager for the Middle Georgia and Chattahoochee Valley markets from October 2022 to December 2023.
- Managed regional operations, aligning with corporate goals, spearheaded market growth initiatives, and played a key role in hiring and skill development, boosting team performance and revenue.
Service Technician in Macon, Atlanta, and Savannah locations, July 2019 to October 2022.
- As a Service Technician, I provided top-notch customer service and technical support across multiple locations, ensuring high standards of service and sales performance.
Market Manager
A1 Garage Door Repair
Atlanta, GA
03.2017 - 06.2019
- Managed and expanded operations at the Wichita, Kansas location while supporting the Oklahoma City and Tulsa markets.
- Established new markets in Kansas City, Kansas and Atlanta, Georgia, driving regional growth.
- Oversaw location operations while executing sales and service tasks.
Education
Leadership - Laws of Leadership
Neighborly
Dallas, TX03-2023
Technical Studies - TIG/Arch Welding, Hydraulic/Pneumatic Principals
Dodge City Community College
Dodge City, KS01-2005
High School Diploma -
South Gray High School
Montezuma, KS05-2000
Insurance - Life & Health Pre-Licensing Exam
American Professor
Skills
- Leadership and team building
- Advanced Sales Strategies
- Business development and planning
- CRM proficency
- Staff development
- Conflict resolution
- Market reporting
- Schedule coordination
- OSHA compliance
- Technical Expertise in Garage Door Service
Certification
- OSHA 10 certificate
- EPA Certified
Accomplishments
- Completed Special Operational Response Training as required to become a member of Kansas Department of Corrections S.O.R.T Team.
References
References available upon request.
Timeline
Senior Lead Technician
Precision Garage Door Service Of Atlanta
07.2019 - Current
Market Manager
A1 Garage Door Repair
03.2017 - 06.2019
- OSHA 10 certificate
- EPA Certified
Leadership - Laws of Leadership
Neighborly
Technical Studies - TIG/Arch Welding, Hydraulic/Pneumatic Principals
Dodge City Community College
High School Diploma -
South Gray High School
Insurance - Life & Health Pre-Licensing Exam
American Professor
Similar Profiles
Romeo Rebortura JrRomeo Rebortura Jr
Sales Technician at Precision Garage Door ServiceSales Technician at Precision Garage Door Service
Skylee KelleySkylee Kelley
Office Assistant at Precision Garage Door ServiceOffice Assistant at Precision Garage Door Service
Ariel C. HagansAriel C. Hagans
Dispatcher at Precision Garage Door ServiceDispatcher at Precision Garage Door Service