Cody Cox
Greenville,SC
Summary
High quality leader with 7+ years of diverse experience in multiple fields. Possessing strong leadership skills, adept at training and mentoring junior staff to reaching their full potential. Dependable professional with undeniable troubleshooting, customer service and relationship-building skills. Strong work ethic, adaptability and exceptional hard and soft skills.
Overview
8
8
years of professional experience
Work History
Senior Lead Technician
ClearDefense Pest
Greenville, SC
03.2024 - Current
- Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
- Completed detailed reports after each job detailing the work completed along with any recommendations made.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
Operations Manager
FedEx
Greenville, SC
01.2020 - 02.2024
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Planned delivery routing, team workflows, and promotional initiatives.
Team Leader
Chick-fil-A
Marietta, GA
07.2017 - 11.2019
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Trained new employees on kitchen procedures and policies.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
Education
Associate of Science - Biology
Life University
Marietta, GA07-2019
Skills
- Multitasking and organization
- Customer rapport
- Workload management
- Critical thinking
- Problem-solving
- Scheduling
- Leadership development
- Kitchen management
- Coaching and mentoring
- Route optimization
- Team building
- Training and leadership
Affiliations
- Cooking- Creativity and compassion while dealing with pressure of time-management
- Hiking- Understanding limits while enjoying the process
- Weightlifting- Work ethic while setting personal goals continuously.
- Chess- Strategic planning while displaying patience and perseverance.
References
References available upon request.
Timeline
Senior Lead Technician
ClearDefense Pest
03.2024 - Current
Operations Manager
FedEx
01.2020 - 02.2024
Team Leader
Chick-fil-A
07.2017 - 11.2019
Associate of Science - Biology
Life University
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