Joshua (Spike) Carroll
Orlando,FL
Summary
Hello, my preferred name is Spike and i’m a 23 year old with experience in Theme Park Entertainment & Retail Management. Versatile Actor with background in theater. Multi-talented self starter and team player. Flexible with meeting new challenges and tackling changing priorities in creative environments.
Overview
4
4
years of professional experience
Work History
Entertainment/Attractions
Universal Orlando
10.2021 - Current
- Awarded performer of the week, performer of the week from attractions, and performer of the year in the Hellblock Horror house (HHN 31).
- Awarded performer of the week in the Stranger Things house (HHN 32).
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Constantly scaring guests every 3 seconds for 45 minutes at a time.
- Worked flexible hours; night, weekend, and holiday shifts.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Barista
Whole Foods Market Inc
01.2022 - 09.2023
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Helped management keep adequate supply on hand by notifying of shortages.
Retail Manager
Tillys
11.2020 - 11.2022
- Exhibited excellent people skills during interactions with employees and customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling by counting registers daily.
- Trained and developed new employees for ease of transition into team.
- Required to produce a daily recap email to inform the district with our wins and losses of the day.
- Participated in monthly district calls with other stores to gather feedback to insure success.
Host
Olive Garden
06.2021 - 10.2021
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Answered customer questions about hours, seating and menu information.
VIP Tour Guide
Universal Orlando
08.2024 - Current
- Built personal relationships with guests to promote positive experiences.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Received numerous positive reviews from guests, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Planned and executed efficient tour routes through lots of practice.
- Guided groups of up to 12 people on guided tours.
Education
High School Diploma -
Bayside High School
Palm Bay, FL05.2021
Skills
- Employee Coaching and Motivation
- Staff Management
- Live Performances
- Dancing
- Time Management
- Rehearsal Coordination
Timeline
VIP Tour Guide
Universal Orlando
08.2024 - Current
Barista
Whole Foods Market Inc
01.2022 - 09.2023
Entertainment/Attractions
Universal Orlando
10.2021 - Current
Host
Olive Garden
06.2021 - 10.2021
Retail Manager
Tillys
11.2020 - 11.2022
High School Diploma -
Bayside High School
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