Joshua Catlow
Chicago,IL
Summary
Determined Maintenance Worker with skills performing routine operation checks on work equipment and always exercising safety measures to limit injuries. Hardworking employee with over 10 years of carrying out oral and written instructions effectively and efficiently. Uses constructive criticism to improve skills and job performance.
Overview
22
22
years of professional experience
Work History
Park Maintenance Specialist
Niles Park District
05.2023 - Current
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Conducted repairs on equipment to return machines and tools to functionality.
Artco Casket Company
Artco Casket Company
10.2017 - 05.2023
- Deliver products from the company warehouse to locations across the state of Illinois.
- Communicate with funeral homes and warehouses to make sure products deliver on-time.
- Help grieving/distraught individuals find strength & focus needed to get through their tough day.
- Developed long-term relationships with key clients, vendors and service providers.
- Resolved customer service issues with timely and professional resolutions.
Call Center Representative
AT&T Call Center
03.2016 - 10.2016
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Attended telephone skills and program information training sessions to boost aptitude.
Customer service representative
Art Hill Auto Group
01.2013 - 01.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Business Development Associate
Bosak Honda Highland
01.2010 - 01.2013
- Developed user-oriented visuals and features using front-end languages to increase site traffic.
- Delivered user support to clients to train, educate and answer questions.
- Created powerful Content Management Systems to serve as interface for client.
Internet specialist
DirectBuy of Merrillville
01.2009 - 01.2011
- Assist club members with questions or concerns about available items or purchases.
- Place order, take payments, provide ETAs for customer purchases.
- Developed user-friendly web forms with validation and error handling.
- Harmonizing the customer experience to get them to required destination on-time and happily.
Supplemental Dock Worker
FedEx Freight
01.2002 - 01.2008
- Used fork lifts, hand truck, and pallet jacks to move materials on dock.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Used hand-held scanners and physical logs to accurately track item movements.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Education
Radio and Television, video editing
Illinois Center for Broadcasting (ACCSCT)
Lombard, IL2010
Timeline
Park Maintenance Specialist
Niles Park District
05.2023 - Current
Artco Casket Company
Artco Casket Company
10.2017 - 05.2023
Call Center Representative
AT&T Call Center
03.2016 - 10.2016
Customer service representative
Art Hill Auto Group
01.2013 - 01.2016
Business Development Associate
Bosak Honda Highland
01.2010 - 01.2013
Internet specialist
DirectBuy of Merrillville
01.2009 - 01.2011
Supplemental Dock Worker
FedEx Freight
01.2002 - 01.2008
Radio and Television, video editing
Illinois Center for Broadcasting (ACCSCT)
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