Joshua Chamberlain
Kansas City,KS
Summary
Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Technician
Dish Network Corp
Grain Valley, Missouri
01.2023 - Current
- Managed quality control and maintained high level of customer satisfaction.
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Trained customers on proper operation, maintenance, and safety of newly installed equipment.
- Examined complaints, suggested improved methodologies and recommended system enhancements to promote positive customer service experience.
- Operated various diagnostic tools to determine repair plans.
- Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
- Utilized hand tools and epoxy to safely splice cables.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
- Disassembled and repaired damaged sections and fabricated replacements.
- Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
- Used bolts, rivets and screws to fasten parts.
- Updated logs and job reports for completed and pending service calls at shift end.
- Delivered on-the-job training and development initiatives to new hires and contractors.
- Followed safety practices to safeguard against injury and damage to property.
- Troubleshot systems to determine appropriate resolution for reported problems with usage.
Car Salesperson
Car-mart
Sedalia, Missouri
06.2022 - 12.2023
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Showcased vehicle features and took customers on test drives in local area.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Managed sales negotiations and financing options.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Educated customers about sales processes, warranty requirements and service standards.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Maintained up-to-date database of sales contacts and customer information.
- Followed up with customers to build long-term relationships and successful referrals.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Maintained records related to sales for store management.
Warehouse Worker
PepsiCo
Sedalia, Missouri
10.2021 - 06.2022
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Staged and sorted multiple types of products for loading.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Recognized defective material and reported issues to management.
- Operated forklifts to fill or empty overhead spaces.
- Used pallet jacks to move items to and from warehouse locations.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Sales Associate
Walmart
Warsaw, MO
04.2013 - 11.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
- Used technology resources to assist customers in locating and selecting items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Worked with fellow sales team members to achieve group targets.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered incoming telephone calls to provide store, products and services information.
- Assessed customer needs to provide assistance and information on product features.
Support Manager
Walmart
Warsaw, Missouri
05.2019 - 10.2021
- Provided ongoing training to maintain productivity and effectiveness of staff.
- Monitored staff interactions with customers to provide real-time coaching.
- Implemented company-wide policy changes and initiatives to improve support capabilities.
- Reported concerns and recommendations from clients and employees to senior management.
- Applied account feedback to identify service deficiencies and develop solutions.
- Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
- Improved internal processes to increase customer response times and employee productivity.
- Consulted with customers to gather and define requirements.
- Evaluated performance of support staff and provided coaching to improve performance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality and conformance.
Trailer Sales
Silverline Trailers
Creighton, MO
06.2021 - 06.2021
- Supported sales manager in developing and implementing sales strategies to increase market share.
- Generated sales by executing sales cycle processes from prospecting to contract negotiations.
- Collaborated with sales team to develop targeted sales strategies for different market segments.
- Attracted customers and boosted sales by neatly arranging sales signage.
- Analyzed sales trends to maximize sales potential.
- Promoted company programs, warranty sales and seasonal promotions to boost sales.
- Set individual sales targets with sales team, aligning with company objectives.
- Taught and trained new sales personnel on customer service and sales techniques.
- Developed eye for detail and suggested accessories to complement purchase.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Improved overall customer purchasing experiences to promote steady revenue.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Fostered relationships with customers to expand customer base and retain business.
- Created successful strategies to develop and expand customer sales.
- Contacted new and existing customers to outline benefits of products.
Education
High School Diploma -
Warsaw High
Warsaw, MO05-2012
Skills
- User Training
- OSHA Compliance
- Equipment Maintenance
- System Installation
- Cost Control
- System Troubleshooting
- Customer Service
- Health and safety regulations
- Heavy Lifting
- Power Tools and Equipment
- Maintenance and repairs
- Team Training
- Relationship Building
- Maintenance and repair
- Multitasking and Organization
- Routine Inspections
- Safety Equipment
- Troubleshooting and diagnosis
- Customer rapport
- Inventory Oversight
Timeline
Technician
Dish Network Corp
01.2023 - Current
Car Salesperson
Car-mart
06.2022 - 12.2023
Warehouse Worker
PepsiCo
10.2021 - 06.2022
Trailer Sales
Silverline Trailers
06.2021 - 06.2021
Support Manager
Walmart
05.2019 - 10.2021
Sales Associate
Walmart
04.2013 - 11.2021
High School Diploma -
Warsaw High