Joshua Chambers

• Develop, implement, maintain, and communicate quality strategies and programs throughout the organization
• To investigate customer complaints and nonconformance issues
• Direct and continuously improve standards for the disposition of finish, product and rework standards for devising inspection and physical testing methods, procedures, and updating quality assurance procedures as appropriate
• Maintain product quality by enforcing quality assurance policies and procedures, and other requirements, collaborating with other members of management to develop new training methods
• Manage and provide input into relevant quality systems, including corrective actions, customer complaint resolution, and change control; quality procedures, standards, policies, and documentation systems; QMS, internal auditing and quality system reporting by collecting, analyzing, and summarizing information and trends
• Repair and conduct quality review meetings with a management team by continuously improving quality and reliability standards
• Manage quality programs and procedures to ensure processes and products comply with government regulations, meet customer requirements, company expectations, and achieve business goals
• Provide leadership, consultation, and advice to all departments on issues related to product quality at the plant level
• Conduct quality meetings with necessary departments
• Audit/calibrate production floor testing equipment
• Identify training needs and organize training interventions to meet quality standards
• Collect and compile statistical quality data
• Regular and predictable attendance
• Additional duties as assigned.

Leadership Attributes

• Superior time management skills, including the ability to manage multiple issues can currently and the ability to lead an effective and efficient meeting
• Teaching skills in order to function effectively and training employees
• Excellent crisis manager, who demonstrates that he has a high emotional control under adverse conditions and can lead his personnel to a successful resolution
• Excellent employee relations skills, including being an active listener, understanding how to appraise either involving the supervisor directly or as a third-party, understands and demonstrates positive, motivational skills, including coaching, and delegation techniques
• Demonstrated confidence, including providing a consistent leadership style with an acceptable level of professional assertiveness
• Professional appearance to support his role as a managerial representative

• Recruited from Rock Tenn to take the lead in training new production employees for three new company manufacturing plants
• Promoted to Superior for the Second Shift with responsibility for all plant and warehouse operations
• Direct a team of both production operators and maintenance technicians in running the most productive line out of all plants and all shifts
• Turn average employees working in a challenging production environment into a high performing team that, despite some attrition, manages to successfully meet virtually all performance goals
• Utilizes a rigorous preventive maintenance schedule to lower downtime to just 2.2% when other lines are running from 6-12% non-production time
• Keeps people by giving what they need to feel successful and appreciated
• Builds on each team member's strengths while developing lesser abilities
• Practices 5 S principles emphasizing Safety and Quality, resulting in no lost-time accidents for the shift
• Reinforces key practices in weekly team meetings
• Recognized for superior leadership and performance with several honors and awards.

• Acted as a Utility Lead who could step in for anyone in any department
• Easily learned to operate and maintain a variety of production and warehouse equipment used in the manufacture of corrugated paper used in box construction
• Learned and applied maintenance practices that increased machine longevity and run-time
• Quickly became the 'Go to' Guy when others needed help with their job or the equipment.