Joshua Chapa
San Antonio
Summary
Experienced and results-driven professional with a strong background in security management and team leadership. Proven ability to supervise, motivate, and train staff, ensuring operational efficiency and compliance with company policies. Skilled in conducting investigations, managing security operations, and ensuring a safe and secure environment for both staff and customers. Expertise in monitoring security systems, managing budgets, and overseeing day-to-day operations in fast-paced environments. Adept at resolving issues, improving processes, and fostering positive relationships with both customers and team members. Committed to upholding high standards of safety and quality while driving organizational goals.
Overview
7
7
years of professional experience
Work History
Store Manager
Spirit Halloween
08.2025 - 11.2025
- Oversee and manage total store operations
- Ensure maximum sales and profitability
- Establish and maintain excellent Guest Services
- Control store expenses
- Manage shrink, merchandising, and inventory control
- Handle staffing, including hiring and scheduling
- Supervise setup, pack-up, and teardown of seasonal stores
- Greets the public in person and by phone
- Prepares and forwards processing packets to Central Records
- Maintains supplies and prepares monthly reports
- Performs related duties as assigned
Sales Lead/Key Holder
Daiso
08.2024 - 04.2025
- Supervised and motivated a team of sales associates, providing daily guidance and support to ensure peak performance
- Conducted performance evaluations and delivered constructive feedback to support team development
- Assisted in onboarding and training new hires, making sure they felt supported and confident in their roles
- Resolved customer concerns promptly and professionally, escalating when necessary
- Maintained a clean, organized, and visually appealing sales floor to enhance the shopping experience
- Analyzed sales trends to identify areas for improvement and collaborated with leadership on strategic initiatives
- Supported merchandise receiving, organization, restocking, and inventory management
Assistant Manager
Torrid
02.2023 - 04.2024
- Managed staff schedules, daily deposits, and bank transactions to ensure financial accuracy
- Delivered an exceptional shopping experience that fostered positive customer connections and loyalty
- Performed register functions, using product knowledge and sales skills to drive add-on sales
- Managed the sales floor to ensure visual standards and a welcoming, organized environment
- Managed inventory, minimizing shrinkage and ensuring efficient restocking
- Collaborated with the management team to achieve store objectives and KPIs
- Assisted in budgeting, labor cost management, and resource optimization
Security Officer
SeaWorld Parks & Entertainment
12.2021 - 07.2022
- Responded quickly to service calls, security, and safety issues, ensuring a safe environment for guests and staff
- Patrolled park grounds on foot, bike, or vehicle to maintain peace, order, and high security presence
- Inspected bags, vehicles, and personnel while maintaining detailed logs and reports and ensure company asset protection
- Ensured cleanliness, quality, and safety of the park area while upholding high standards of safety protocol
- Conducted monetary escorts
- Maintained a professional appearance and adhered to grooming standards
- Practiced safe work habits and followed safety guidelines, including proper use of personal protective equipment
Correctional Officer
GEO CORRECTIONS & DETENTION FACILITY
04.2019 - 01.2020
- Conducted disciplinary hearings and administrative fact-finding investigations on misconduct, including potential criminal charges
- Ensured continuous surveillance coverage of critical areas, including entrances, parking lots, and restricted zones
- Assisted in training staff on inmate discipline and due process procedures
- Coordinated inmate movements, conducted counts, and responded to emergencies as needed
- Conducted shakedowns for contraband and confiscated items in compliance with facility policies
- Initiated disciplinary reports and maintained daily logs of inmate activity and incidents
- Provided timely assistance to inmates in case of injury, illness, or trauma
- Ensured continuous surveillance coverage of critical areas, including entrances, parking lots, and restricted zones
- Coordinated with other security personnel to verify incidents or emergencies captured on CCTV and take appropriate action
- Maintained accurate logs of surveillance activities and recorded incidents for documentation and follow-up
- Greets the public in person and by phone
- Collects defendant information and maintains official records
- Checks and updates CJIS for warrants, bookings, releases, and bond numbers
- Reviews indictment lists and assigns BCSO and SID numbers
- Prepares and forwards processing packets to Central Records
- Maintains supplies and prepares monthly reports
- Assists with court summons, fingerprinting, and photographing defendants
- Performs related duties as assigned
Education
High School Diploma -
Big Spring ISD
Big Spring, TX05-2013
Skills
- Communication skills
- Security Operations
- Management
- Microsoft Office
- Microsoft Excel
- Training & Development
Timeline
Store Manager
Spirit Halloween
08.2025 - 11.2025
Sales Lead/Key Holder
Daiso
08.2024 - 04.2025
Assistant Manager
Torrid
02.2023 - 04.2024
Security Officer
SeaWorld Parks & Entertainment
12.2021 - 07.2022
Correctional Officer
GEO CORRECTIONS & DETENTION FACILITY
04.2019 - 01.2020
High School Diploma -
Big Spring ISD