Joshua Chase
Burlington,NC
Summary
IT support specialist with hands-on experience troubleshooting AV systems, desktop devices, and end-user issues across Windows and macOS environments. Strong background in structured cabling, device setup, and live event support, with a disciplined, safety-focused approach shaped by military service and clear communication with non-technical users.
Overview
1
1
Certification
18
18
years of professional experience
Work History
AV Tech Helper
Teksystems/Intellicom
02.2026 - Current
- Assisted with installation, setup, and breakdown of AV systems including speakers, projectors, microphones, and displays
- Assisted technicians in mounting displays and organizing equipment racks for optimal setup
- Diagnosed and resolved signal loss, connectivity issues, and faulty cables to ensure system functionality
- Pulled, labeled, and terminated low-voltage cabling (Cat5e/Cat6, XLR)
- Maintained tools, inventory, and ensured job site cleanliness and safety compliance
- Collaborated with team members to achieve project deadlines in commercial and corporate environments
Audio Engineer/Technician
Lewisville United Methodist Church
10.2024 - Current
- - Diagnosed and fixed hardware and software issues during live events to maintain uptime and user satisfaction.
- - Provided tier 1 and tier 2 technical support for AV and workstation systems across Windows and macOS environments to keep events running smoothly.
- - Installed, configured, and troubleshot desktops, laptops, mobile devices, and peripherals.
- - Delivered end-user training and support, simplifying technical procedures to improve user understanding and satisfaction.
- - Documented issues and workflows to strengthen troubleshooting consistency and support knowledge base updates.
Intern Installer
Church Interior Audio Visual Lighting
01.2024 - 04.2024
- Executed cabling, testing, and device connectivity to enhance end-user environments.
- Assisted in installation, configuration, and troubleshooting of AV and IT equipment to ensure seamless operation.
- Guided non-technical clients in system usage and resolved setup issues to improve user experience.
Military Police/Canine Handler
US Air Force
11.2008 - 11.2018
- Executed incident response protocols, ensuring adherence to strict security compliance standards.
- Operated surveillance and alarm systems to monitor access points and detect anomalies.
- Led cross-functional security teams and ensured alignment with mission objectives mirroring collaboration with program leads on security initiatives.
- Delivered briefings to leadership on security incidents and threat assessments similar to presenting current state metrics to decision-makers.
- Identified operational gaps and supported development of new SOPs experience now leveraged in process improvement and re-engineering efforts.
- Maintained and reviewed incident reports, logs, and data related to base security operations an early foundation for tracking data lineage and patterns in security metrics.
- Maintained and supported electronic security systems and coordinated technical repairs.
- Supervised personnel across multiple shifts, ensuring consistent execution of protocol aligning with global delivery coordination in large organizations.
Education
My Computer Career - Cyber Security & Infrastructure
01-2025
Associates - Concert Sound and lighting
Guildford Technical Community College
01-2024
Associates - Recording Engineer
Guildford Technical Community College
01-2024
Skills
- Windows/macOS systems
- Mobile device management
- Windows Servers and peripheral management
- AV equipment management
- Structured cabling
- AV systems maintenance
- Sound system tuning
- Results-driven
- Structured cabling
- Display mounting
Certification
CompTIA Network+, CompTIA Security+
Custom
- Performed routine room checks, equipment tests, and AV system calibrations to maintain consistent performance across meeting spaces.
- Troubleshot audio issues, video signal interruptions, network-related AV problems, and user errors in fast-paced, time-sensitive environments.
- Collaborated professionally with executives, presenters, and staff by explaining AV needs and offering easy-to-understand guidance for non-technical users.
- Supported internal events, town halls, and trainings by mixing live audio, monitoring levels, and ensuring full system readiness.
- Documented AV configurations, system changes, and meeting issues to improve reliability, user experience, and future support processes.
Timeline
AV Tech Helper
Teksystems/Intellicom
02.2026 - Current
Audio Engineer/Technician
Lewisville United Methodist Church
10.2024 - Current
Intern Installer
Church Interior Audio Visual Lighting
01.2024 - 04.2024
Military Police/Canine Handler
US Air Force
11.2008 - 11.2018
My Computer Career - Cyber Security & Infrastructure
Associates - Concert Sound and lighting
Guildford Technical Community College
Associates - Recording Engineer
Guildford Technical Community College