Joshua Chavchalov
Fairfax,VA
Summary
Customer-focused professional with a strong background in security operations at Amazon sites. Expertise in collaboration between security and facilities management on large campuses. Proven ability to communicate effectively, maintain composure under pressure, and efficiently manage ticket and document workflows.
Overview
3
3
years of professional experience
Work History
Unarmed Security Officer
Allied Universal Security Services
Arlington, Virginia
01.2023 - 08.2023
- Coordinated daily operations across Amazon sites in National Landing, ensuring effective access control and contractor management.
- Monitored entrances and sensitive areas to uphold safety and security for clients and personnel.
- Assisted visitors and employees by resolving conflicts diplomatically while maintaining efficient lobby operations.
- Produced detailed incident reports with factual accuracy and clear timelines.
- Facilitated rapid escalation during alarms and emergencies through effective radio communication.
- Trained new security personnel on post orders and standards of professionalism.
Talent Director, Talent Leader, FOH Team Member
Chick-fil-A
Springfield and Kingstowne, VA
10.2020 - 09.2022
- Streamlined onboarding processes for new hires to facilitate smooth integration.
- Scheduled shifts and assigned positions to optimize operational efficiency.
- Conducted pre-shift huddles while training new staff on service standards.
- Resolved customer issues and coordinated with managers and vendors regarding deliveries and equipment needs.
Education
Bachelor of Science - Computer Science
George Mason University
Fairfax, VA05-2026
Associate of Science - Computer Science
Northern Virginia Community College
Annandale, VA05-2024
Skills
- Customer service, communication, teamwork, leadership
- Amazon site safety procedures familiarity
- Incident reporting, writing and review
- Access control support, CCTV monitoring, alarm response
- Vendor coordination on Amazon sites
- Work orders, ticket queues, email response, clear documentation
- Organization, shift handoff notes, follow through
- Excel, Google Sheets and Docs, Outlook, Teams, Slack, Zoom, previously used Amazon Chime
Timeline
Unarmed Security Officer
Allied Universal Security Services
01.2023 - 08.2023
Talent Director, Talent Leader, FOH Team Member
Chick-fil-A
10.2020 - 09.2022
Bachelor of Science - Computer Science
George Mason University
Associate of Science - Computer Science
Northern Virginia Community College