Joshua Cleveland
Columbia,MO
Summary
Skilled Advanced
Medical Support Assistant with experience in healthcare administration and patient services. Strengths include effective communication, multitasking, and ability to work under pressure while maintaining attention to detail. Previous roles have demonstrated clear impact through improved office efficiency and high levels of patient satisfaction. Compassionate Advanced Medical Support Assistant recognized for high productivity and efficient completion of tasks. Excel in patient record management, medical coding, and healthcare scheduling. Possess strong communication skills, adaptability, and problem-solving abilities to excel in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Lead Advanced Medical Support
Harry S. Truman Memorial Veterans' Hospital
Columbia, MO
10.2021 - Current
- Maintained accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
- Processed prior authorization requests for specialty medications according to established protocols.
- Served as a liaison between patients and healthcare providers by providing information on policies, procedures, benefits and other relevant topics.
- Ordered laboratory tests and diagnostic studies requested by physicians in accordance with protocol guidelines.
- Assuring coverage of all areas of responsibility, conducting ongoing reviews to ensure quality of work, and monitoring clinic cancellations for approved provider leave requests.
- Ensures all subordinate assignments are fair and equal; assists in providing outpatient clinic coverage when necessary; orients and provides on-the-job training for new and current employees, ensuring all training requirements are met.
- Resolves day-to-day conflicts independently, involving the supervisor when necessary.
- The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining the training needs of MSAs to provide support across interdisciplinary settings.
- Providing guidance to staff members, including changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.
Advanced Medical Support Assistant
Harry S. Truman Memorial Veterans' Hospital
Columbia, MO
05.2015 - 10.2021
- Served as a liaison between patients and healthcare providers by providing information on policies, procedures, benefits and other relevant topics.
- Scheduled appointments for medical procedures and physician consultations with patients.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Processed orders for medical supplies and lab equipment.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Educated patients about medications, procedures and physician's instructions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Medical Support Assistant
Harry S. Truman Memorial Veterans' Hospital
Columbia, MO
11.2009 - 05.2015
- Greeted patients and visitors, verified patient information and scheduled appointments.
- Performed clerical tasks such as answering phones, filing records, scheduling tests and preparing charts.
- Assisted medical staff with patient care, including taking vital signs, drawing blood, administering injections and collecting specimens.
- Assisted in the discharge process of patients from the hospital or clinic by providing instructions on follow-up care and medications prescribed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Handled general office duties to support administrative staff during peak hours.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Contacted medical facilities to schedule patients for admission.
Medical Equipment Technician
Therapy Support
Springfield, MO
06.2007 - 11.2009
- Performed preventative maintenance, troubleshooting, and repairs on medical equipment.
- Serviced a wide area solely and accurately in urgent situations. Provided technical support to clinical personnel in the use of medical equipment.
- Maintained accurate records of service calls and repair activities for each piece of equipment.
- Assisted with inventory management of parts and supplies related to medical equipment.
- Interpreted schematics, diagrams, and blueprints to diagnose and resolve system issues.
- Tested electrical circuits, components, and associated equipment following established procedures.
- Responded promptly to emergency service calls from hospital staff regarding medical device malfunctions.
- Attended seminars and workshops as required to stay up-to-date on new developments in the field.
- Trained patients on how to properly operate medical equipment.
- Worked with patients, staff, and caregivers on the proper education of the equipment.
- Managed a large territory, working on call and after hours to fulfill patient needs.
- Provided technical support to clinical personnel in the use of medical equipment.
- Performed preventative maintenance, troubleshooting, and repairs on medical equipment.
Education
Associate of Arts - General Studies
Ozarks Technical Community College
Springfield, MO05-2003
Skills
- Conflict resolution techniques
- Recordkeeping skills
- Patient appointment management
- Background in medical billing
- Proficient in patient scheduling
- Patient scheduling abilities
- HIPAA compliance
- Patient communication
- Stress management techniques
Affiliations
- Highlly Motivated indidvidual
- Very involved in youth sports
- Very Dedicated Dad, I have two children that i'm extremely involved with
- Team Orientated, Coach Elite level of basketball
Languages
English
Professional
Accomplishments
- Customer Service of the month award
- 15+ Star awards for Customer Service
- 3 Spotlight awards for helping patients
- Green Belt Certification
- Yellow Belt Certification
- CPR certified
Volunteer Work
- Columbia Youth Basketball Program Coordinator/ Coach 2013 Present
- Coach for Laurence Bowers LBO Sport Foundation 2018 Present
- Coach Nike Elite Youth Basketball Coach- Current
- Welcome Home- VA Community Volunteer
- The Crossing Kids Club Volunteer
- LOVE- Columbia Volunteer
- Almeta Crayton's Everybody Eats Volunteer
- Cure Hunger- Salvation Army Volunteer
Timeline
Lead Advanced Medical Support
Harry S. Truman Memorial Veterans' Hospital
10.2021 - Current
Advanced Medical Support Assistant
Harry S. Truman Memorial Veterans' Hospital
05.2015 - 10.2021
Medical Support Assistant
Harry S. Truman Memorial Veterans' Hospital
11.2009 - 05.2015
Medical Equipment Technician
Therapy Support
06.2007 - 11.2009
Associate of Arts - General Studies
Ozarks Technical Community College
Similar Profiles
Donna SkaggsDonna Skaggs
Lead Pharmacy Technician at Harry S. Truman Memorial Veterans' HospitalLead Pharmacy Technician at Harry S. Truman Memorial Veterans' Hospital
Linda ChandlerLinda Chandler
Advanced Medical Support Assistant at Harry S. Truman Memorial Veterans' HospitalAdvanced Medical Support Assistant at Harry S. Truman Memorial Veterans' Hospital
Lindsay BrowningLindsay Browning
AFGE President Local 3399 at Harry S Truman Memorial Veterans' HospitalAFGE President Local 3399 at Harry S Truman Memorial Veterans' Hospital