Summary
Overview
Work History
Education
Skills
QUALIFICATIONS
Hobbies and Interests
Timeline
Generic
JOSHUA COHEN

JOSHUA COHEN

Glenview,IL

Summary

Knowledgeable Individual with solid background as Owner/Operator. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction.

Overview

34
34
years of professional experience

Work History

Owner/Operator

Merchant's Delivery Service, Inc.
01.2000 - Current
    • Purchased business in 2000
    • Focus is on a continual strategic review of accounts to maximize efficiencies for the business
    • Contracted with larger production and high-end retail organizations to assist with moving valued merchandise and products including Harpo Productions.
    • Successfully managed a team of employees, providing guidance and coaching to ensure optimal productivity.
    • Managed financial operations effectively by implementing flexible budget controls with fluctuating contracts. Met regular financial obligations, including insurance, taxes, payroll and vehicle maintenance. While retaining accurate records of business operations.
    • Nurtured ongoing relationships with commercial and residential customers providing reliable courier services for local merchants and residents in the north suburbs of Chicago
    • Cultivated and strengthened lasting client relationships using strong issue resolution and effectual communication skills.

Manager of Operations

Merchant Courier Services
11.1994 - 01.2000
    • Established positive and effective communication among staff and leadership, reducing miscommunications, and missed deadlines.
    • Oversaw maintenance activities to ensure optimal performance and safety of equipment.
    • Improved customer and clients' satisfaction by ensuring prompt resolution of issues and concerns.
    • Ensured vehicles were maintained and in compliance with industry standards, regulations and maintaining a safe working environment for staff members.
    • Enhanced team productivity by providing effective training and performance management.
    • Managed daily operations and ensured smooth workflow and timely completion of tasks by scheduling employees strategically and effectively.

Crew Supervisor

K&B Pool Service, Inc.
01.1992 - 01.1995
    • Achieved high-quality results with meticulous attention to detail in all tasks performed by the crew.
    • Enhanced on-site safety by conducting thorough risk assessments and implementing appropriate safety procedures.
    • Promoted customer satisfaction for seasonal opening, maintenance, repair and winterizing of private and commercial pools to ensure desired outcomes were achieved.

Education

Bachelor of Arts - Arts, Entertainment, and Media Management

Columbia College
Chicago, IL
06.1992

Diploma -

New Trier High School
Winnetka, IL
06.1984

Skills

  • Account/Relationship Management
  • Personnel Management
  • Financial operational functions
  • Staff training and development
  • Recruiting and hiring
  • Strong work ethic
  • Dependable and reliable
  • Landscaping
  • Experienced naturalist
  • Photography /Camera work
  • Electrician's apprentice

QUALIFICATIONS

  • Self-starting entrepreneur with a variety of acquired skills over the years, including experience in account management, personnel management, delivery services, electrical work, pool maintenance, and landscaping.
  • Worked for and eventually purchased a multi-vehicle delivery service.

Hobbies and Interests

  • Avid nature photographer, including participation in various fine art shows since 1999,
  • Herpetoculturist for 25 years,
  • Outdoor enthusiast (hiking, canoeing, bike riding, etc.)
  • Strong interest in Horticulture, landscape design projects and maintenance. Including contract work for various clients and friends.

Timeline

Owner/Operator

Merchant's Delivery Service, Inc.
01.2000 - Current

Manager of Operations

Merchant Courier Services
11.1994 - 01.2000

Crew Supervisor

K&B Pool Service, Inc.
01.1992 - 01.1995

Bachelor of Arts - Arts, Entertainment, and Media Management

Columbia College

Diploma -

New Trier High School

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