Joshua Cole
Cedar Rapids,IA
Summary
Ambitious individual who can show great issue resolution, is detail-oriented, adaptable to changing conditions, and time management.
Overview
3
3
years of professional experience
Work History
Service Advisor
Pat Mcgrath
Cedar Rapids, Iowa
02.2023 - Current
- Welcomed patrons with professionalism
- Coordinated service schedules to enhance workflow efficiency
- Provided detailed explanations of product features and benefits to customers.
- Prepared invoices for services performed and collected payments from customers.
- Handled customer complaints efficiently and professionally.
- Handled customer inquiries with promptness and accuracy
- Logged issues, solutions, and comments in system records
- Cultivated strong customer relationships through exceptional service
Service Advisor Assistant
Bertera Subaru
Hartford, Connecti
06.2022 - 02.2023
- Handled basic office duties, including document filing and answering phone calls.
- Supported Service Advisors with handling customer inquiries
- Assisted customers in choosing vehicle services
- Welcomed customers upon arrival at dealership
- Addressed vehicle issues by evaluating customer feedback and relaying information to advisors.
Skills
- Front-End Development
- Critical Thinking
- Strong Work Ethic
- HTML
- Javascript
- CSS
- Front End Web Development
- Precision in Work Execution
Timeline
Service Advisor
Pat Mcgrath
02.2023 - Current
Service Advisor Assistant
Bertera Subaru
06.2022 - 02.2023