Joshua Cole-kelly
Sanger,TX
Summary
Proven leader in operational efficiency and logistics management, with a track record of enhancing customer satisfaction and streamlining processes at Alpha & Omega Cs&s. Skilled in hydraulic repairs and proficient with diag tools, demonstrating a positive attitude and problem-solving prowess. Achieved significant improvements in workforce planning and operational workflows, ensuring reliable and responsible service delivery. Seasoned Service Manager bringing 6 years of heavy equipment experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
4
4
years of professional experience
Work History
Operation Service Manager
Alpha & Omega Cs&s
04.2023 - Current
- Directed daily operations activities, ensuring smooth workflow across all departments involved in delivering services to customers.
- Established strong relationships with clients, vendors, and partners to support long-term growth strategies in the industry.
- Delivered presentations to executive leadership and stakeholders outlining performance metrics, achievements, and future goals for the operations service department.
- Managed a team of service professionals to ensure high-quality customer satisfaction and timely resolution of issues.
- Optimized resource utilization by identifying inefficiencies in existing processes and recommending appropriate solutions for improvement.
- Ensured seamless integration between various departments during periods of organizational restructuring or expansion efforts.
- Increased client retention rates through proactive communication channels designed specifically for relationship-building purposes.
Owner
J & S Mobile Services
01.2021 - 04.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- repaired heavy equipment
- as well as welding repairs and fabrication
Lead Shop and Field Tech
Lansdown Moody Kubota
10.2020 - 01.2023
- Maintained safety compliance during field operations, reducing workplace accidents and injuries.
- Exceeded customer expectations with prompt resolution of service requests while maintaining a professional demeanor at all times.
- Executed regular software upgrades on devices used in the field to ensure optimal performance during ongoing projects.
- Improved overall efficiency by conducting routine maintenance and troubleshooting on field equipment.
- Reduced downtime by promptly addressing and resolving technical issues in the field.
- Increased client satisfaction by providing timely updates and progress reports on project status.
- Used up to 50 pounds of force to lift, carry, push, pull or move objects.
Education
High School Diploma -
Boling High School
Boling, TXSkills
Operational Efficiency
Logistics Management
Workforce Planning
Lean Management
cummins level one certified
kubota certified
proficient with diagmaster, diesel laptops and other diag tools
proficient in hydraulic repairs and undercarriage, final drives motor rebuilds
Positive Attitude
Problem-Solving
Time Management
Reliable and Responsible
Timeline
Operation Service Manager
Alpha & Omega Cs&s
04.2023 - Current
Owner
J & S Mobile Services
01.2021 - 04.2023
Lead Shop and Field Tech
Lansdown Moody Kubota
10.2020 - 01.2023
High School Diploma -
Boling High School