Joshua Cook

• Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
• Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
• Enhanced customer satisfaction through effective communication and problem-solving strategies.
• Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
• Coordinated disaster recovery efforts, minimizing downtime and operational disruptions in times of crisis.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Commercial Installation technician.

• Used hand tools, power drills, multi-meters and watt meters.
• Trained junior contractors on proper installation techniques, promoting a culture of knowledge sharing and continuous improvement.
• Adapted installation procedures to accommodate unique site conditions, overcoming challenges with creative solutions.
• Delivered high-quality installations by maintaining strict adherence to safety protocols and industry standards.
• Worked with diverse types of weather and ground conditions.

Commercial installation technician.

• Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
• Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
• Completed all required training courses on new cable installation techniques, equipment, and industry best practices in a timely manner.
• Assembled communication equipment such as wiring, switching equipment, and power apparatus.