Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joshua Cooper

Baton Rouge,LA

Summary

Ambitious Marketing major at Louisiana State University with a strong background in professional sales and customer service. Skilled in building relationships, identifying client needs, and delivering tailored solutions that drive customer satisfaction and brand loyalty. Proven success in sales roles through experience with membership promotion, product knowledge, and persuasive communication. Demonstrated ability to connect with diverse audiences, generate leads, and contribute to revenue growth across retail, fitness, and service industries. Recognized for strong interpersonal skills, leadership, and adaptability, with a commitment to exceeding sales goals while maintaining professionalism and integrity

Overview

4
4
years of professional experience
1
1
Certification

Work History

Warehouse Manager

Stafford Tile & Stone
04.2025 - Current
  • Received and inspect incoming shipments, verifying accuracy of contents against purchase orders
  • Efficiently organized and documented returned merchandise, ensuring proper handling and disposition
  • Maintain accurate inventory records of returned products, updating database systems as necessary
  • Performed quality checks on returned goods to identify any damages or defects
  • Collaborated with suppliers to resolve discrepancies or issues related to returned items

Membership Specialist

UFC GYM
02.2025 - 09.2025
  • Conducted informative facility tours for prospective members, highlighting key features and benefits of the gym's amenities and services
  • Provided exceptional customer service by promptly addressing inquiries, resolving concerns, and ensuring overall member satisfaction
  • Participated in community events and networking opportunities to promote the gym's brand awareness within the local area
  • Facilitated member onboarding processes, ensuring smooth transitions and high satisfaction levels.
  • Managed membership inquiries, providing timely and accurate information to enhance customer experience.

Apprentice Plumber

Pipes and Plugs
03.2024 - 01.2025
  • Assisted in installation and repair of plumbing systems, ensuring compliance with safety standards.
  • Collaborated with senior plumbers to troubleshoot plumbing issues and implement effective solutions.
  • Maintained tools and equipment, ensuring readiness for daily tasks and adherence to safety protocols.
  • Learned various plumbing techniques, enhancing skill set through hands-on experience and mentorship.
  • Conducted routine inspections of plumbing systems, identifying potential issues before they escalated.
  • Demonstrated adaptability in various work environments, from residential to commercial projects, successfully meeting diverse client needs.

Outdoor Enthusiast

Academy Sports + Outdoors
08.2022 - 05.2024
  • Assisted customers in selecting firearms, ensuring compliance with safety regulations and legal requirements.
  • Developed strong product knowledge to effectively address customer inquiries and enhance sales interactions.
  • Collaborated with team members to streamline sales processes, improving overall efficiency of the sales cycle.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Mentored junior staff in effective sales techniques, fostering a collaborative learning environment within the team.
  • Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
  • Developed strong client relationships through consistent communication and exceptional customer service.

Employee

Great American Cookies and Marble Slab Creamery
01.2022 - 08.2022
  • Managed ice cream inventory, maintaining stock levels and freshness of products.
  • Provided exceptional customer service, ensuring positive experiences for all patrons.
  • Trained new staff on standard operating procedures and customer interaction techniques.
  • Operated cash register efficiently, handling transactions accurately and swiftly.
  • Designed and decorated custom cakes for various occasions, ensuring high-quality presentation and customer satisfaction.
  • Maintained cleanliness and organization of workstations to comply with food safety regulations.

Education

Bachelor of Science - Marketing

Louisiana State University
Baton Rouge, LA
12-2026

Associate of Science - Business

Baton Rouge Community College
Baton Rouge, LA
12.2024

High school diploma -

Catholic High School New Iberia
New Iberia, LA
05.2022

Skills

  • Cashiering
  • Management
  • Retail math
  • Shipping and receiving
  • Cash Handling
  • Microsoft Office
  • Phone etiquette
  • Warehouse operations
  • Cleaning Experience
  • Sports
  • Customer service
  • Loss Prevention
  • Organizational Skills
  • Sales
  • Leadership
  • Retail sales
  • Time management
  • Plumbing and Electrical Experience
  • Communication skills
  • Inventory and stocking

Certification

  • Firearm Sales Certification (FSC), Academy Sports + Outdoors
  • Driver's License, Class E

Timeline

Warehouse Manager

Stafford Tile & Stone
04.2025 - Current

Membership Specialist

UFC GYM
02.2025 - 09.2025

Apprentice Plumber

Pipes and Plugs
03.2024 - 01.2025

Outdoor Enthusiast

Academy Sports + Outdoors
08.2022 - 05.2024

Employee

Great American Cookies and Marble Slab Creamery
01.2022 - 08.2022

High school diploma -

Catholic High School New Iberia

Bachelor of Science - Marketing

Louisiana State University

Associate of Science - Business

Baton Rouge Community College

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