Joshua Cowan
Waynesville,NC
Summary
Customer-oriented Manager with 7 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operator
Dickey's Barbecue Pit - Canton, NC
2022.04 - 2023.10
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
General Manager
Smoothie King
2021.10 - 2022.04
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Director
Chick-fil-A - Waynesville, NC
2019.11 - 2021.09
- Scheduled for 100-130 employees in correspondence with projected revenue in order to achieve desired labor percentage
- Assisted other directors with any tasks they had
- Conducted interviews and hired for the entire restaurant
- Rewrote training manual and ensured it was be followed properly
- Created the food safety director position and used it to create a cleaner and safer environment
General Manager
Dairy Queen - Sylva, NC
2016.11 - 2019.10
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Conducted interviews and lead new employees through the hiring process
Education
Associate's degree - Business
South College-Asheville
06.2022
GED -
Haywood Community College
07.2014
Skills
- Expense Control
- Business Development
- Advertising and Marketing
- Vendor Sourcing
- Loss Prevention
- Quality Management
- Staff Supervision
- Workflow Planning
- Operations Oversight
- P&L Management
- Schedule Management
- Customer Relationship Management
- Problem Resolution
- Process Improvements
- Labor Cost Controls
- Budget Analysis
- Effective Leader
Certification
ServSafe
Timeline
Operator
Dickey's Barbecue Pit - Canton, NC
2022.04 - 2023.10
General Manager
Smoothie King
2021.10 - 2022.04
Director
Chick-fil-A - Waynesville, NC
2019.11 - 2021.09
General Manager
Dairy Queen - Sylva, NC
2016.11 - 2019.10
Associate's degree - Business
South College-Asheville
GED -
Haywood Community College
ServSafe
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