Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Joshua Cowart

Clarksville

Summary

Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

14
14
years of professional experience

Work History

Business Owner

Joshua Cowart
10.2023 - Current
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Field Service Technician

Ericson
08.2020 - 10.2023
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Operated hand tools and power equipment according to corporate safety procedures.
  • Minimized customer callbacks and equipment failure by reviewing job upon completion.
  • Observed field safety protocols to prevent injuries and accidents.
  • Mentored and trained new employees on processes, flow and safety procedures.
  • Performed annual and preventive system service maintenance.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Handled telephone support calls to determine issues and provide solutions.
  • Traveled to multiple field locations per month to evaluate equipment and performance.
  • Analyzed equipment data to isolate and diagnose faults.

Tower Foreman

Ericsson
05.2018 - 08.2020
  • Reviewed blueprints and specifications prior to starting job to fully understand project scope.
  • Analyzed job sites to mitigate risks.
  • Maintained trucks, safety kits, test equipment and supplies for tracking purposes.
  • Worked closely with fellow team members to properly install RF components and antennas.
  • Resolved issues that were found in antenna system components, applying troubleshooting techniques for mitigation.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Inspected completed work to assess quality and identify skill gaps.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
  • Established and enforced clear safety policies to protect workers from injury.
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Coordinated efficient maintenance schedules to keep systems running at peak levels.
  • Researched and provided timely resolution to service discrepancies.
  • Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Tower Hand

SBA Network Services
07.2015 - 10.2017
  • Replaced antennas and installed new dishes.
  • Performed coaxial, fiber, lines and hybrid cable installations and lead work on top of tower.
  • Managed maintenance and repairs for assigned towers.
  • Provided troubleshooting and maintenance of equipment.
  • Read and interpreted drawings, piping diagrams, job specifications, mounting specs and testing procedures.
  • Used hand and power tools to perform maintenance and troubleshooting duties.
  • Reviewed system drawings for electrical-mechanical prototype equipment to identify errors.

Tower Technician

Phoenix Of Tennessee
05.2011 - 12.2014
  • Climbed various heights on multiple structures safely and efficiently to repair equipment.
  • Installed transmission lines, antennas, cabling, braces and supports to promote communications operations.
  • Maintained and operated construction equipment such as electric and hydraulic winches and capstans.
  • Conducted daily site safety analysis meetings, equipment inspections and safety kit and harness inspections.
  • Coordinated projects to build wireless cell site foundations within timelines.
  • Prepared foam and air coaxial, hardline and elliptical waveguides for construction of towers.
  • Replaced antennas and installed new dishes.
  • Performed coaxial, fiber, lines and hybrid cable installations and lead work on top of tower.
  • Managed maintenance and repairs for assigned towers.
  • Read and interpreted drawings, piping diagrams, job specifications, mounting specs and testing procedures.
  • Used hand and power tools to perform maintenance and troubleshooting duties.
  • Reviewed system drawings for electrical-mechanical prototype equipment to identify errors.
  • Inspected completed work to check hardware security and levelness.
  • Prepared, ran, terminated and tested coax and network equipment to bring systems up to optimal performance levels.
  • Worked with various types of cableways, conduits and other electrical raceways to enhance systems and support customer requirements.
  • Checked equipment with reported issues to determine safety, evaluate performance and identify root causes of problems.
  • Managed schedule of 3 weekly installations.

Education

High School Diploma -

Raven Homeschool
12.2009

Skills

  • System Installation
  • Verbal and Written Communication
  • Reading Wiring Diagrams
  • Prioritization and Time Management
  • Electrical Troubleshooting
  • Service Quality
  • Valid Driver's License
  • Repair and Installation
  • Inventory Management
  • Work Order Management
  • Customer Service
  • Troubleshooting and Repair
  • Training and Mentoring
  • Training and Development
  • Positive Attitude
  • Relationship Building
  • Power Tools
  • OSHA Certification
  • Teamwork and Coordination
  • Staff hiring
  • Cost control and budgeting
  • Policies and procedures development
  • Operations management
  • Contract management
  • Employee training

Education and Training

other

Timeline

Business Owner

Joshua Cowart
10.2023 - Current

Field Service Technician

Ericson
08.2020 - 10.2023

Tower Foreman

Ericsson
05.2018 - 08.2020

Tower Hand

SBA Network Services
07.2015 - 10.2017

Tower Technician

Phoenix Of Tennessee
05.2011 - 12.2014

High School Diploma -

Raven Homeschool

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Joshua Cowart