Joshua Cox
Elizabethtown,KY
Overview
12
12
years of professional experience
Work History
Service Manager
Century Entertainment & Furnishings
Louisville, KY
02.2021 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Resolved customer complaints in a timely manner.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Collaborated with customers to offer solutions to service needs.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Created employee work schedules to keep shifts properly staffed.
- Installed cabinets and countertops in residential homes according to customer specifications.
- Measured, cut, and installed baseboards, crown molding, and other trim pieces to complete cabinet installations.
- Assembled pre-fabricated cabinets using screws, bolts, nails, glue, or other fasteners.
- Repaired damaged cabinetry by replacing hinges, drawer slides, door handles.
- Transported materials from suppliers' warehouses to job sites safely.
Service Technician
K-I Lumber
Louisville, KY
08.2018 - 01.2021
- Provided technical support to customers over the phone and in person.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Conducted service appointments to diagnose and fix problems.
- Logged services performed in service ticket system.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Installed cabinets and countertops in residential homes according to customer specifications.
- Measured, cut, and installed baseboards, crown molding, and other trim pieces to complete cabinet installations.
- Assembled pre-fabricated cabinets using screws, bolts, nails, glue, or other fasteners.
- Repaired damaged cabinetry by replacing hinges, drawer slides, door handles.
- Collaborated with contractors and other tradespeople on larger jobsites.
General Contractor
Self Employed
Louisville, KY
06.2012 - 08.2018
- Performed site visits to ensure construction plans were in compliance with building codes and regulations.
- Maintained accurate records of daily progress, costs, and materials used on the project.
- Negotiated contracts with suppliers and vendors to secure competitive prices.
- Oversaw all aspects of construction projects from start to finish.
- Managed on-site personnel including laborers, subcontractors, and engineers.
- Prepared detailed cost estimates based on labor, material, equipment, overhead costs and other related expenses.
- Developed job schedules outlining specific tasks to be completed by each subcontractor within a given timeline.
- Ensured that safety standards were maintained at all times during the duration of the project.
- Identified potential problems before they occurred to minimize delays or additional expenses.
- Inspected completed projects upon completion for adherence to specified requirements.
- Analyzed data from surveys conducted prior to beginning construction projects in order to determine feasibility.
- Established work, budgets and construction timelines to manage and plan projects.
- Ordered supplies and controlled inventory.
- Scheduled subcontractors to stagger work and streamline completion of project phases.
- Managed projects with large labor, equipment and material budgets.
- Created work crew schedules and delegated assignments.
Education
American Homeschooling
Skills
- Customer Service
- Relationship Building
- Project Planning
- Schedule Management
- Estimating and Quoting
- Work Planning and Prioritization
- Conflict Resolution
- Problem-Solving
References
References available upon request.
Timeline
Service Manager
Century Entertainment & Furnishings
02.2021 - Current
Service Technician
K-I Lumber
08.2018 - 01.2021
General Contractor
Self Employed
06.2012 - 08.2018
American Homeschooling