JOSHUA CRABTREE
Cincinnati,OH
Overview
2
2
years of professional experience
Work History
IT Technician
Netdemics
06.2023 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed all technical issues and installations for 7 different schools across Cincinnati.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
IT Support Specialist - Helpdesk
Archbishop Moeller High School
01.2022 - 06.2023
- Created networks for smooth, reliable operation to meet business processes and objectives
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Performed repairs and upgrades on desktops, laptops, and other equipment.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Bachelor of Science - Information Technology
University of Cincinnati
Cincinnati, OH06.2023
Skills
- Level 1 and 2 Help Desk Operations
- Desktop Technical Support
- Mobile Device Deployment
- Troubleshooting and Diagnostics
- Windows
- Azure
- Microsoft Office Suite
- System Upgrades
- Compiling Data
- Systems Administration
Leadership Positions
Servant Leader, 08/2020, Present, Navigators, Cincinnati, OH, Tasked with creating genuine connections with others, Creating and leading bible study sessions and creating a good environment for conversation and community
Timeline
IT Technician
Netdemics
06.2023 - Current
IT Support Specialist - Helpdesk
Archbishop Moeller High School
01.2022 - 06.2023
Bachelor of Science - Information Technology
University of Cincinnati
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